提出机器人干预群体互动的11种方法,构建系统化理论框架。
Social Mediation through Robots -- A Scoping Review on Improving Group Interactions through Directed Robot Action using an Extended Group Process Model
- 基于扩展I-P-O模型,归纳机器人影响群体过程的11种干预方式。
- 筛选1633篇文献,提炼出89个社会中介概念,验证机器人有效调节人际互动。
- 适合研究人机协作、社会机器人及群体动力学的学者参考。
群体过程指组内动态,对理解群体运作至关重要。随着机器人越来越多地被置于小型群体中,改善这些过程已成为社会机器人的重要应用方向。社交中介机器人通过有意引导群体过程,促使群体行为发生变化。尽管已有研究证明机器人能有效影响人际互动,但缺乏将这些发现整合为连贯理论的系统性工作。本文开展了一项范围综述,聚焦于机器人主动行为对多人间社交互动的影响。我们采用经典输入-过程-输出(I-P-O)模型并加以扩展,构建“中介I-P-O模型”作为分析框架。共评估1633篇文献,提取出89个不同的社交中介概念,进一步归纳出11类机器人可采用的中介策略,以塑造小群体与团队中的互动过程。本研究旨在获得可推广的洞见,并评估当前机器人社交中介潜力的实现程度。期望该框架推动对社交中介的综合性研究,并为未来相关领域报告提供标准化基础。
原文摘要 · Abstract (English)
Group processes refer to the dynamics that occur within a group and are critical for understanding how groups function. With robots being increasingly placed within small groups, improving these processes has emerged as an important application of social robotics. Social Mediation Robots elicit behavioral change within groups by deliberately influencing the processes of groups. While research in this field has demonstrated that robots can effectively affect interpersonal dynamics, there is a notable gap in integrating these insights to develop coherent understanding and theory. We present a scoping review of literature targeting changes in social interactions between multiple humans through intentional action from robotic agents. To guide our review, we adapt the classical Input-Process-Output (I-P-O) models that we call "Mediation I-P-O model". We evaluated 1633 publications, which yielded 89 distinct social mediation concepts. We construct 11 mediation approaches robots can use to shape processes in small groups and teams. This work strives to produce generalizable insights and evaluate the extent to which the potential of social mediation through robots has been realized thus far. We hope that the proposed framework encourages a holistic approach to the study of social mediation and provides a foundation to standardize future reporting in the domain.
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