评测大模型从应用评论中提取功能与情感配对的能力,发现GPT-4表现优异但仍有提升空间。
How Effectively Do LLMs Extract Feature-Sentiment Pairs from App Reviews?
- 对比GPT-4、ChatGPT等大模型在零样本、一样本、五样本下提取功能-情感对的能力。
- GPT-4在零样本下提取功能的F1值比规则方法SAFE高17%,五样本提升6%;预测正/中性情感F1达76%和45%。
- 开源模型如Llama-2 chat表现接近闭源模型,适合资源有限的研究者使用。
自动分析用户评论以理解用户对应用功能的情感,有助于开发方向与用户需求对齐。近年来,如ChatGPT等大型语言模型(LLMs)在无需更新参数的情况下,仅用零样本或少量标注示例即可完成新任务,但其在特定功能情感分析上的能力尚未被充分探索。本研究旨在评估主流大模型在提取应用功能及其关联情感方面的表现。我们对比了GPT-4、ChatGPT及不同版本的Llama-2 chat,在零样本、一样本和五样本场景下的性能,并与先前方法进行比较。结果表明:在零样本条件下,GPT-4在提取应用功能的F1值上比基于规则的SAFE高出17%,五样本进一步提升6%;但在预测正向与中性情感时,其F1值分别为76%和45%,在五样本下分别提升7%和23%。尽管如此,微调后的RE-BERT仍以6%的优势超过GPT-4。本研究全面评估了专有与开源大模型的表现,为特征-情感对抽取提供了客观依据。
原文摘要 · Abstract (English)
Automatic analysis of user reviews to understand user sentiments toward app functionality (i.e. app features) helps align development efforts with user expectations and needs. Recent advances in Large Language Models (LLMs) such as ChatGPT have shown impressive performance on several new tasks without updating the model's parameters i.e. using zero or a few labeled examples, but the capabilities of LLMs are yet unexplored for feature-specific sentiment analysis. The goal of our study is to explore the capabilities of LLMs to perform feature-specific sentiment analysis of user reviews. This study compares the performance of state-of-the-art LLMs, including GPT-4, ChatGPT, and different variants of Llama-2 chat, against previous approaches for extracting app features and associated sentiments in zero-shot, 1-shot, and 5-shot scenarios. The results indicate that GPT-4 outperforms the rule-based SAFE by 17% in f1-score for extracting app features in the zero-shot scenario, with 5-shot further improving it by 6%. However, the fine-tuned RE-BERT exceeds GPT-4 by 6% in f1-score. For predicting positive and neutral sentiments, GPT-4 achieves f1-scores of 76% and 45% in the zero-shot setting, which improve by 7% and 23% in the 5-shot setting, respectively. Our study conducts a thorough evaluation of both proprietary and open-source LLMs to provide an objective assessment of their performance in extracting feature-sentiment pairs.
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