梳理服务机器人社会可接受性需求，助力设计更友好的智能助手。
Systematic analysis of requirements for socially acceptable service robots
- 从功能与非功能角度系统分类机器人需求，支持多场景应用。
- 提出接待机器人需具备自然交互、安全导航与情感共情等关键能力。
- 适合机器人设计者、人机交互研究者参考，尤其关注社会接纳问题。
在现代社会中，服务机器人因其广泛的实际应用而日益受到重视。在博物馆、医院等大型密集社交空间中，这些机器人需在环境中安全移动并表现出用户友好的行为。确保机器人在这些环境中的安全与社会可接受性操作面临诸多挑战。为提升服务机器人设计过程中的社会接受度，本文提出一项系统性需求分析，将需求分为功能性和非功能性两类，并进一步细分为多个类别，单一需求可能属于多个类别。最后，结合接待机器人这一具体案例，讨论其为确保社会可接受性所需具备的关键要求。
原文摘要 · Abstract (English)
In modern society, service robots are increasingly recognized for their wide range of practical applications. In large and crowded social spaces, such as museums and hospitals, these robots are required to safely move in the environment while exhibiting user-friendly behavior. Ensuring the safe and socially acceptable operation of robots in such settings presents several challenges. To enhance the social acceptance in the design process of service robots, we present a systematic analysis of requirements, categorized into functional and non-functional. These requirements are further classified into different categories, with a single requirement potentially belonging to multiple categories. Finally, considering the specific case of a receptionist robotic agent, we discuss the requirements it should possess to ensure social acceptance.
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