混合显性隐性沟通能提升人对智能体的好感,但不影响任务效率。
A study on the effects of mixed explicit and implicit communications in human-artificial-agent interactions
- 让人类与智能体通过显性和隐性方式混合沟通
- 任务难度高时错误减少,机器人交互中感知效率提升
- 适合关注人机共情与用户体验的研究者
人类与人工代理的互动依赖于通信。本研究通过实验探究混合显性与隐性沟通(如手势、眼神)相较于纯显性沟通的效果,以及任务难度的影响。使用贝叶斯参数估计发现:在虚拟代理与人形机器人两种情境下,混合沟通未显著影响任务执行时间;仅当任务较难时,错误数减少;仅在人形机器人交互中,感知效率提升。而无论任务难易,混合沟通均显著提高人类对代理的接受度、社交性与透明度感知。表明任务相关指标更受任务难度影响,而混合沟通对人机关系感知有稳定正向作用。
原文摘要 · Abstract (English)
Communication between humans and artificial agents is essential for their interaction. This is often inspired by human communication, which uses gestures, facial expressions, gaze direction, and other explicit and implicit means. This work presents interaction experiments where humans and artificial agents interact through explicit and implicit communication to evaluate the effect of mixed explicit-implicit communication against purely explicit communication and the impact of the task difficulty in this evaluation. Results obtained using Bayesian parameter estimation show that the task execution time did not significantly change when mixed explicit and implicit communications were used in neither of our experiments, which varied in the type of artificial agent (virtual agent and humanoid robot) used and task difficulty. The number of errors was affected by the communication only when the human was executing a more difficult task, and an impact on the perceived efficiency of the interaction was only observed in the interaction with the robot, for both easy and difficult tasks. In contrast, acceptance, sociability, and transparency of the artificial agent increased when using mixed communication modalities in both our experiments and task difficulty levels. This suggests that task-related measures, such as time, number of errors, and perceived efficiency of the interaction, as well as the impact of the communication on them, are more sensitive to the type of task and the difficulty level, whereas the combination of explicit and implicit communications more consistently improves human perceptions about artificial agents.
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