研究语言流利度与任务能力如何共同影响人们对社交机器人的感知
What Am I? Evaluating the Effect of Language Fluency and Task Competency on the Perception of a Social Robot
- 通过60人大规模实验，考察语言和任务能力对机器人感知的协同影响
- 语言流利度更影响机器人沟通能力感知，任务能力更影响信任与合作感
- 结果有助于设计更自然、可信的社交机器人，适合人机交互研究者参考
近年来机器人能力的进步使其能在多种人类社会环境（HSEs）中与人互动。在这些环境中，机器人感知常取决于其能力，如任务胜任力、语言流利度等。为实现HSE中流畅的人机交互（HRI），理解这些能力对机器人感知的影响至关重要。尽管已有大量研究分别探讨各类能力的影响，本文通过一项大规模HRI实验（n = 60）系统考察了语言流利度与任务胜任力的联合影响。结果显示：语言流利度在机器人言语能力感知上作用更大；而任务胜任力在机器人智能性、可靠性感知以及是否符合预期、能否成为好队友方面影响更显著。研究揭示了语言与任务能力在社交人机交互中的关联，将推动未来更智能机器人的发展。
原文摘要 · Abstract (English)
Recent advancements in robot capabilities have enabled them to interact with people in various human-social environments (HSEs). In many of these environments, the perception of the robot often depends on its capabilities, e.g., task competency, language fluency, etc. To enable fluent human-robot interaction (HRI) in HSEs, it is crucial to understand the impact of these capabilities on the perception of the robot. Although many works have investigated the effects of various robot capabilities on the robot's perception separately, in this paper, we present a large-scale HRI study (n = 60) to investigate the combined impact of both language fluency and task competency on the perception of a robot. The results suggest that while language fluency may play a more significant role than task competency in the perception of the verbal competency of a robot, both language fluency and task competency contribute to the perception of the intelligence and reliability of the robot. The results also indicate that task competency may play a more significant role than language fluency in the perception of meeting expectations and being a good teammate. The findings of this study highlight the relationship between language fluency and task competency in the context of social HRI and will enable the development of more intelligent robots in the future.
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