arXiv:2410.17361cs.CRcs.LG2024-10中稿 · publication at the…被引 8

多视角数据揭示骚扰电话仍在演变,尽管数量缓慢下降。

Characterizing Robocalls with Multiple Vantage Points

  • 整合工业、学术和公众投诉等多方数据源进行对比分析
  • 发现骚扰电话总量缓慢下降,但投诉和呼叫量仍高企
  • 揭示诈骗者已适应强制认证方案STIR/SHAKEN,需新对策

电话垃圾信息长期是用户面临的重大网络安全问题。为应对该问题,产业界与政府部署了新技术与监管措施,学术与产业研究者也提出了多种方法与测量手段以刻画骚扰电话。这些努力是否奏效?研究结论是否可靠?防范机制是否成功?本文通过分析来自多个独立监测点的数据(涵盖产业与学术语音诱饵、公共执法及消费者投诉),部分数据跨度超过5年,回答上述问题。我们首先解决跨数据源比较的非平凡方法论挑战,包括对约300万通语音通话的音频与文本转录的比对。同时,我们揭示了不同视角间高度一致性,显著增强了结论可信度,并凸显各方法优势。研究发现,非法呼叫总体呈缓慢下降趋势,但投诉量与呼叫量依然居高不下。此外,诈骗者已成功适应强制性呼叫身份认证方案STIR/SHAKEN。整体结果指明未来对抗电话垃圾信息的关键方向。

原文摘要 · Abstract (English)

Telephone spam has been among the highest network security concerns for users for many years. In response, industry and government have deployed new technologies and regulations to curb the problem, and academic and industry researchers have provided methods and measurements to characterize robocalls. Have these efforts borne fruit? Are the research characterizations reliable, and have the prevention and deterrence mechanisms succeeded? In this paper, we address these questions through analysis of data from several independently-operated vantage points, ranging from industry and academic voice honeypots to public enforcement and consumer complaints, some with over 5 years of historic data. We first describe how we address the non-trivial methodological challenges of comparing disparate data sources, including comparing audio and transcripts from about 3 million voice calls. We also detail the substantial coherency of these diverse perspectives, which dramatically strengthens the evidence for the conclusions we draw about robocall characterization and mitigation while highlighting advantages of each approach. Among our many findings, we find that unsolicited calls are in slow decline, though complaints and call volumes remain high. We also find that robocallers have managed to adapt to STIR/SHAKEN, a mandatory call authentication scheme. In total, our findings highlight the most promising directions for future efforts to characterize and stop telephone spam.

骚扰电话数据融合安全检测

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