arXiv:2410.19741q-fin.GNcs.AI2024-10被引 11

用AI自动分类旅游活动,让跨区域信息统一可查。

Tourism destination events classifier based on artificial intelligence techniques

  • 基于CRISP-DM与NLP构建层级分类流程
  • 实现多源异构旅游事件的自动归类
  • 适合航空公司、旅行社等跨区服务商使用

识别客户需求以提供最优服务是旅游目的地管理的关键。旅游地举办的各类活动有助于满足这些需求,从而提升游客满意度。如同产品管理,建立分层目录对活动进行分类,有助于活动管理。然而,互联网上的活动信息分散在多种异构来源中,直接分类难度大、耗时长。本文旨在提出一种新颖的自动化流程,利用层次化分类体系对多样化的旅游活动进行自动分类,支持旅游目的地管理。结合数据科学方法(如CRISP-DM)、监督学习和自然语言处理技术,该流程可创建跨不同地理区域的标准化目录,实现一致的筛选机制,使用户无论原始来源如何,都能按需查找活动。这对航空、旅行社或酒店连锁等跨区域信息服务商极具价值。该工具有望彻底改变企业与终端用户获取旅游活动信息的方式。

原文摘要 · Abstract (English)

Identifying client needs to provide optimal services is crucial in tourist destination management. The events held in tourist destinations may help to meet those needs and thus contribute to tourist satisfaction. As with product management, the creation of hierarchical catalogs to classify those events can aid event management. The events that can be found on the internet are listed in dispersed, heterogeneous sources, which makes direct classification a difficult, time-consuming task. The main aim of this work is to create a novel process for automatically classifying an eclectic variety of tourist events using a hierarchical taxonomy, which can be applied to support tourist destination management. Leveraging data science methods such as CRISP-DM, supervised machine learning, and natural language processing techniques, the automatic classification process proposed here allows the creation of a normalized catalog across very different geographical regions. Therefore, we can build catalogs with consistent filters, allowing users to find events regardless of the event categories assigned at source, if any. This is very valuable for companies that offer this kind of information across multiple regions, such as airlines, travel agencies or hotel chains. Ultimately, this tool has the potential to revolutionize the way companies and end users interact with tourist events information.

旅游推荐AI分类自然语言处理

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