用大模型提升支付诈骗识别,让系统更准更快更安全。
Enhancing Trust and Safety in Digital Payments: An LLM-Powered Approach
- 用大语言模型分析交易数据,自动识别诈骗行为。
- 模型诈骗分类准确率达93.33%,生成理由准确89%。
- 能发现人类忽略的32%新诈骗线索,适合风控团队使用。
数字支付系统已彻底改变全球金融交易,带来前所未有的便利与可及性。然而,平台日益普及也吸引了恶意行为者利用其漏洞谋取利益。为应对这一挑战,建立强大且灵活的诈骗检测机制对维护数字支付生态的信任与安全至关重要。本文提出一种全面的诈骗检测方法,聚焦印度统一支付接口(UPI)及谷歌支付(GPay)的具体应用场景。该方法利用大型语言模型(LLMs)提升诈骗分类精度,并设计一个数字助手协助人工审核员识别和缓解欺诈活动。评估显示,对精选交易数据使用Gemini Ultra模型,诈骗分类准确率达到93.33%;在生成分类推理方面达到89%准确率。尤为突出的是,模型识别出32%人类审核员未记录的新颖合理依据,显著提升了审查质量与一致性,推动构建更安全的数字支付环境。
原文摘要 · Abstract (English)
Digital payment systems have revolutionized financial transactions, offering unparalleled convenience and accessibility to users worldwide. However, the increasing popularity of these platforms has also attracted malicious actors seeking to exploit their vulnerabilities for financial gain. To address this challenge, robust and adaptable scam detection mechanisms are crucial for maintaining the trust and safety of digital payment ecosystems. This paper presents a comprehensive approach to scam detection, focusing on the Unified Payments Interface (UPI) in India, Google Pay (GPay) as a specific use case. The approach leverages Large Language Models (LLMs) to enhance scam classification accuracy and designs a digital assistant to aid human reviewers in identifying and mitigating fraudulent activities. The results demonstrate the potential of LLMs in augmenting existing machine learning models and improving the efficiency, accuracy, quality, and consistency of scam reviews, ultimately contributing to a safer and more secure digital payment landscape. Our evaluation of the Gemini Ultra model on curated transaction data showed a 93.33% accuracy in scam classification. Furthermore, the model demonstrated 89% accuracy in generating reasoning for these classifications. A promising fact, the model identified 32% new accurate reasons for suspected scams that human reviewers had not included in the review notes.
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