用NLP识别社交媒体中的支持性言论,帮人们更好理解线上互助行为。
Social Support Detection from Social Media Texts
- 构建三类子任务,从评论中判断是否提供支持及支持对象
- 融合心理语言学与情感特征,最高准确率达0.82
- 适用于心理健康研究与社区治理,尤其关注群体支持模式
社会支持通过社交互动和平台(如社交媒体)传递,在增强归属感、提升抗压能力与促进整体福祉方面具有关键作用。本文提出社交支持检测(Social Support Detection, SSD)作为一项自然语言处理任务,旨在识别在线社区中的支持性互动。该任务包含三个子任务:两个二分类任务与一个多分类任务,标签详见数据集部分。实验基于包含10,000条YouTube评论的数据集展开,采用传统机器学习模型并结合多种特征组合,涵盖语言学、心理语言学、情绪与情感信息;同时尝试使用不同词嵌入的神经网络模型以提升性能。结果表明,线上对话中普遍存在群体导向的支持,反映了更广泛的社会模式。研究表明,整合心理语言学、情绪与情感特征及n-gram信息可有效识别社会支持,并区分其针对个体或群体。所有实验中各子任务的最佳结果在0.72至0.82之间。
原文摘要 · Abstract (English)
Social support, conveyed through a multitude of interactions and platforms such as social media, plays a pivotal role in fostering a sense of belonging, aiding resilience in the face of challenges, and enhancing overall well-being. This paper introduces Social Support Detection (SSD) as a Natural language processing (NLP) task aimed at identifying supportive interactions within online communities. The study presents the task of Social Support Detection (SSD) in three subtasks: two binary classification tasks and one multiclass task, with labels detailed in the dataset section. We conducted experiments on a dataset comprising 10,000 YouTube comments. Traditional machine learning models were employed, utilizing various feature combinations that encompass linguistic, psycholinguistic, emotional, and sentiment information. Additionally, we experimented with neural network-based models using various word embeddings to enhance the performance of our models across these subtasks.The results reveal a prevalence of group-oriented support in online dialogues, reflecting broader societal patterns. The findings demonstrate the effectiveness of integrating psycholinguistic, emotional, and sentiment features with n-grams in detecting social support and distinguishing whether it is directed toward an individual or a group. The best results for different subtasks across all experiments range from 0.72 to 0.82.
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