调整虚拟人性格,影响用户社交体验和互动意愿。
The influence of persona and conversational task on social interactions with a LLM-controlled embodied conversational agent
- 通过操控虚拟人性格(外向/内向)研究其对交互的影响。
- 外向虚拟人获更高评价、更愉悦体验和更强参与感。
- 适合虚拟社交、人机交互与角色设计研究者阅读。
大型语言模型(LLMs)在对话任务中表现出色。将LLM具身化为虚拟人类,使用户能在虚拟现实中进行面对面社交互动。然而,人格与任务因素对与LLM控制的具身虚拟代理交互的影响尚不明确。本研究中,46名参与者与一个性格被设定为外向或内向的虚拟代理,在三种不同对话任务(闲聊、知识测试、说服)中互动。通过评分评估社会评价、情感体验和真实感;通过统计参与者发言数量与对话轮次衡量互动参与度;并记录知识测试中求助意愿。结果表明,外向代理获得更积极评价、更愉悦体验和更高参与度,且被认为更真实;但人格不影响求助倾向。参与者在获得LLM帮助后普遍更自信。因此,LLM控制的虚拟代理的人格特质会影响虚拟交互中的社会情感处理与行为表现。具身虚拟代理可在虚拟环境中呈现自然化的社交情境。
原文摘要 · Abstract (English)
Large Language Models (LLMs) have demonstrated remarkable capabilities in conversational tasks. Embodying an LLM as a virtual human allows users to engage in face-to-face social interactions in Virtual Reality. However, the influence of person- and task-related factors in social interactions with LLM-controlled agents remains unclear. In this study, forty-six participants interacted with a virtual agent whose persona was manipulated as extravert or introvert in three different conversational tasks (small talk, knowledge test, convincing). Social-evaluation, emotional experience, and realism were assessed using ratings. Interactive engagement was measured by quantifying participants' words and conversational turns. Finally, we measured participants' willingness to ask the agent for help during the knowledge test. Our findings show that the extraverted agent was more positively evaluated, elicited a more pleasant experience and greater engagement, and was assessed as more realistic compared to the introverted agent. Whereas persona did not affect the tendency to ask for help, participants were generally more confident in the answer when they had help of the LLM. Variation of personality traits of LLM-controlled embodied virtual agents, therefore, affects social-emotional processing and behavior in virtual interactions. Embodied virtual agents allow the presentation of naturalistic social encounters in a virtual environment.
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