用拟动物聊天机器人提升人们对动物的共情与善意
Wild Narratives: Exploring the Effects of Animal Chatbots on Empathy and Positive Attitudes toward Animals
- 让聊天机器人以动物身份对话，融入情感表达和真实生活细节
- 实验显示能显著提升用户对动物的共情与利他意愿
- 适合环保教育、动物保护等公益场景应用
全球动物虐待案件数量持续上升。尽管聊天机器人已被证明可影响用户认知与行为，但关于以动物身份设计聊天机器人的研究仍属空白。本研究通过混合方法实验，探究此类聊天机器人中特定设计线索如何塑造用户对其身份及所代表动物的认知。结果表明，融入情感化语言和真实动物生活细节的聊天机器人，能显著增强用户共情、改善对动物的态度，并促进亲社会行为意向。研究拓展了非人类身份聊天机器人的认知机制理解，凸显其在保护倡议中的潜力，为技术赋能更具同理心的社会提供新路径。
原文摘要 · Abstract (English)
Rises in the number of animal abuse cases are reported around the world. While chatbots have been effective in influencing their users' perceptions and behaviors, little if any research has hitherto explored the design of chatbots that embody animal identities for the purpose of eliciting empathy toward animals. We therefore conducted a mixed-methods experiment to investigate how specific design cues in such chatbots can shape their users' perceptions of both the chatbots' identities and the type of animal they represent. Our findings indicate that such chatbots can significantly increase empathy, improve attitudes, and promote prosocial behavioral intentions toward animals, particularly when they incorporate emotional verbal expressions and authentic details of such animals' lives. These results expand our understanding of chatbots with non-human identities and highlight their potential for use in conservation initiatives, suggesting a promising avenue whereby technology could foster a more informed and empathetic society.
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