研究解释者如何动态调整对被解释者的理解,为自适应解释系统提供设计思路。
Explainers' Mental Representations of Explainees' Needs in Everyday Explanations
- 通过访谈分析解释者对被解释者知识与兴趣的动态认知变化
- 初期关注可观察架构,后期逐渐重视相关性,兴趣也从单一转向双重
- 揭示解释终止时机与认知偏差,适用于自适应可解释系统设计
在解释过程中,解释者会对被解释者的知识发展和兴趣变化形成动态的心理表征,从而调整解释内容。本文以技术物品的日常解释为例,探究解释者对被解释者认知状态的演变。根据双重性质理论,技术物品的解释需兼顾可观测特征(‘架构’)与可解释性(‘相关性’)。通过对9名解释者开展前后访谈与视频回溯访谈,经质性内容分析发现:解释者初始假设模糊,随解释过程逐步形成明确信念;对被解释者知识的预判由聚焦‘架构’扩展至同时关注‘架构’与‘相关性’;兴趣预判则由偏重‘相关性’演变为两者并重。此外,即使察觉被解释者仍有知识空白,解释者仍常结束解释。这些发现为自适应可解释系统中的用户建模提供了实践启示。
原文摘要 · Abstract (English)
In explanations, explainers have mental representations of explainees' developing knowledge and shifting interests regarding the explanandum. These mental representations are dynamic in nature and develop over time, thereby enabling explainers to react to explainees' needs by adapting and customizing the explanation. XAI should be able to react to explainees' needs in a similar manner. Therefore, a component that incorporates aspects of explainers' mental representations of explainees is required. In this study, we took first steps by investigating explainers' mental representations in everyday explanations of technological artifacts. According to the dual nature theory, technological artifacts require explanations with two distinct perspectives, namely observable and measurable features addressing "Architecture" or interpretable aspects addressing "Relevance". We conducted extended semi structured pre-, post- and video recall-interviews with explainers (N=9) in the context of an explanation. The transcribed interviews were analyzed utilizing qualitative content analysis. The explainers' answers regarding the explainees' knowledge and interests with regard to the technological artifact emphasized the vagueness of early assumptions of explainers toward strong beliefs in the course of explanations. The assumed knowledge of explainees in the beginning is centered around Architecture and develops toward knowledge with regard to both Architecture and Relevance. In contrast, explainers assumed higher interests in Relevance in the beginning to interests regarding both Architecture and Relevance in the further course of explanations. Further, explainers often finished the explanation despite their perception that explainees still had gaps in knowledge. These findings are transferred into practical implications relevant for user models for adaptive explainable systems.
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