arXiv:2411.09166cs.CL2024-11综述被引 20

用非结构化文本增强对话系统,提升信息量与话题控制能力。

Unstructured Text Enhanced Open-domain Dialogue System: A Systematic Survey

  • 将网页等非结构化文本作为外部知识源,增强对话生成
  • 分为检索型与生成型模型,各有模块化设计方法
  • 适合研究开放域对话与知识融合的学者参考

将外部知识引入对话生成已被证明能提升开放域对话系统的性能,如生成更丰富或更具风格化的回应、有效控制对话主题。本文聚焦于以非结构化文本为外部知识源的开放域对话系统(未结构化文本增强对话系统,UTEDS)。非结构化文本的存在使UTEDS与传统数据驱动对话系统产生本质差异,本文旨在分析这些差异。首先定义相关概念,随后总结近期发布的数据集与模型。将UTEDS分为检索型与生成型两类,从模型组件角度进行介绍:检索型包括融合、匹配、排序模块;生成型包含对话与知识编码、知识选择、响应生成模块。进一步总结评估方法并分析现有模型表现。最后探讨UTEDS未来发展方向,期望激发该领域新研究。

原文摘要 · Abstract (English)

Incorporating external knowledge into dialogue generation has been proven to benefit the performance of an open-domain Dialogue System (DS), such as generating informative or stylized responses, controlling conversation topics. In this article, we study the open-domain DS that uses unstructured text as external knowledge sources (\textbf{U}nstructured \textbf{T}ext \textbf{E}nhanced \textbf{D}ialogue \textbf{S}ystem, \textbf{UTEDS}). The existence of unstructured text entails distinctions between UTEDS and traditional data-driven DS and we aim to analyze these differences. We first give the definition of the UTEDS related concepts, then summarize the recently released datasets and models. We categorize UTEDS into Retrieval and Generative models and introduce them from the perspective of model components. The retrieval models consist of Fusion, Matching, and Ranking modules, while the generative models comprise Dialogue and Knowledge Encoding, Knowledge Selection, and Response Generation modules. We further summarize the evaluation methods utilized in UTEDS and analyze the current models' performance. At last, we discuss the future development trends of UTEDS, hoping to inspire new research in this field.

开放域对话知识增强非结构化文本系统综述

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