触摸社交机器人可降低压力、提升信任,促进风险行为
Tactile interaction with social robots influences attitudes and behaviour
- 通过不同强度触摸机器人调节压力与风险偏好
- 温和触碰降低压力并增加冒险行为,高强度无效
- 效果源于社交属性而非单纯物理接触,适合人机交互研究者
触觉互动在人际交往中至关重要,能带来安慰并增强信任。本研究通过两项实验,探讨触摸社交机器人如何调节人的压力水平及其行为表现。第一项实验中,38名参与者完成气球模拟风险任务(BART),由机器人提供支持。结果表明,情感性触觉互动显著提升风险行为,温和触碰使参与者更舒适、压力更低,而高强度触碰无此效果;男性参与者比女性更愿冒险且压力更小。第二项实验用非社交设备替代机器人进行触觉互动,未产生任何影响,说明触觉效应源于机器人的社会属性,而非单纯的物理接触。
原文摘要 · Abstract (English)
Tactile interaction plays an essential role in human-to-human interaction. People gain comfort and support from tactile interactions with others and touch is an important predictor for trust. While touch has been explored as a communicative modality in HCI and HRI, we here report on two studies in which touching a social robot is used to regulate people's stress levels and consequently their actions. In the first study, we look at whether different intensities of tactile interaction result in a physiological response related to stress, and whether the interaction impacts risk-taking behaviour and trust. We let 38 participants complete a Balloon Analogue Risk Task (BART), a computer-based game that serves as a proxy for risk-taking behaviour. In our study, participants are supported by a robot during the BART task. The robot builds trust and encourages participants to take more risk. The results show that affective tactile interaction with the robot increases participants' risk-taking behaviour, but gentle affective tactile interaction increases comfort and lowers stress whereas high-intensity touch does not. We also find that male participants exhibit more risk-taking behaviour than females while being less stressed. Based on this experiment, a second study is used to ascertain whether these effects are caused by the social nature of tactile interaction or by the physical interaction alone. For this, instead of a social robot, participants now have a tactile interaction with a non-social device. The non-social interaction does not result in any effect, leading us to conclude that tactile interaction with humanoid robots is a social phenomenon rather than a mere physical phenomenon.
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