用类人机器人提供政务信息，体验优于平板系统。
Project Report: Requirements for a Social Robot as an Information Provider in the Public Sector
- 结合大语言模型与拟人动作，提升交互自然度。
- 用户对类人机器人偏好显著高于平板终端。
- 可为智慧政务、人机交互研究者提供参考。
能否将类人社交机器人融入市政机构的工作流程或客户服务？若可行，应用场景应如何设计？机器人需具备哪些交互能力？我们设计了一个应用方案，确定了机器人所需的关键能力，开发了相应应用，并与基尔市议会合作进行了初步测试与评估。项目中最重要发现是：基于大语言模型实现自然语言处理，并具备类人手势与姿态变化（动画）的机器人，在市民服务中心的信息系统中，比传统平板浏览器解决方案更受用户欢迎。此外，我们提出将ACT-R认知架构与机器人连接，利用ACT-R模型在交互中认知处理并增强人机对话质量。
原文摘要 · Abstract (English)
Is it possible to integrate a humanoid social robot into the work processes or customer care in an official environment, e.g. in municipal offices? If so, what could such an application scenario look like and what skills would the robot need to have when interacting with human customers? What are requirements for this kind of interactions? We have devised an application scenario for such a case, determined the necessary or desirable capabilities of the robot, developed a corresponding robot application and carried out initial tests and evaluations in a project together with the Kiel City Council. One of the most important insights gained in the project was that a humanoid robot with natural language processing capabilities based on large language models as well as human-like gestures and posture changes (animations) proved to be much more preferred by users compared to standard browser-based solutions on tablets for an information system in the City Council. Furthermore, we propose a connection of the ACT-R cognitive architecture with the robot, where an ACT-R model is used in interaction with the robot application to cognitively process and enhance a dialogue between human and robot.
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