无需模拟,从真实对话中自动挖掘细粒度策略,提升主动对话系统性能。
Simulation-Free Hierarchical Latent Policy Planning for Proactive Dialogues
- 用变分自编码器从真实对话中自动提取细粒度策略向量
- 在潜在空间中离线训练层次化强化学习模型,策略规划效果更优
- 仅用18亿参数模型超越ChatGPT,适合低资源主动对话场景
主动对话研究近年来备受关注,尤其在情绪支持与说服等复杂目标上。与传统任务导向对话不同,主动对话需更强的策略规划与适应能力,依赖丰富场景和完整策略库。现有方法多依赖大语言模型进行用户模拟与在线学习,易引入偏差且效率低下;同时依赖人工定义、上下文无关的粗粒度策略,成本高且不完整。本文提出全新对话策略规划框架LDPP,可直接从原始真实对话记录中自动发现策略。首先采用变分自编码器生成细粒度策略的潜在向量表示,并自动标注数据;随后在潜在空间中设计离线层次化强化学习算法,实现高效策略规划。实验表明,LDPP在两个主动对话场景中均优于现有方法,甚至在仅使用18亿参数大模型的情况下超越ChatGPT。
原文摘要 · Abstract (English)
Recent advancements in proactive dialogues have garnered significant attention, particularly for more complex objectives (e.g. emotion support and persuasion). Unlike traditional task-oriented dialogues, proactive dialogues demand advanced policy planning and adaptability, requiring rich scenarios and comprehensive policy repositories to develop such systems. However, existing approaches tend to rely on Large Language Models (LLMs) for user simulation and online learning, leading to biases that diverge from realistic scenarios and result in suboptimal efficiency. Moreover, these methods depend on manually defined, context-independent, coarse-grained policies, which not only incur high expert costs but also raise concerns regarding their completeness. In our work, we highlight the potential for automatically discovering policies directly from raw, real-world dialogue records. To this end, we introduce a novel dialogue policy planning framework, LDPP. It fully automates the process from mining policies in dialogue records to learning policy planning. Specifically, we employ a variant of the Variational Autoencoder to discover fine-grained policies represented as latent vectors. After automatically annotating the data with these latent policy labels, we propose an Offline Hierarchical Reinforcement Learning (RL) algorithm in the latent space to develop effective policy planning capabilities. Our experiments demonstrate that LDPP outperforms existing methods on two proactive scenarios, even surpassing ChatGPT with only a 1.8-billion-parameter LLM.
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