arXiv:2412.19931econ.GNcs.AI2024-12被引 31

制造企业通过三阶段转型,从单平台试验到多平台整合,最终构建开放生态。

Pivoting B2B platform business models: From platform experimentation to multi-platform integration to ecosystem envelopment

  • 提出平台业务模式三阶段演化框架:试验、整合、生态包裹。
  • 从独立平台转向AI驱动的综合平台,实现能源性能合同服务。
  • 适合研究平台战略转型与制造业数字化的学者和从业者。

制造业数字服务化格局正在演变,企业正从以产品为中心的传统模式转向平台商业模式(B2B BM)。制造企业常采用混合策略开发B2B平台,导致业务模式重大重构。然而,其平台开发常遭遇失败,被迫放弃原有路径并转向替代策略。本研究基于能源领域制造企业的深度案例,提出一个三阶段平台业务模式转型框架:初期以资产销售加维护服务为基础,采取自发式平台化,发展出多个功能独立的B2B平台;中期转向客户旅程驱动战略,推动多平台整合为统一智能平台,实现基于能源绩效的合同服务;最后阶段主动开放平台,将数据驱动服务纳入更广泛的生态系统。该研究拓展了B2B平台及数字服务化理论,强调渐进式演进与战略转型的有效性。

原文摘要 · Abstract (English)

The landscape of digital servitization in the manufacturing sector is evolving, marked by a strategic shift from traditional product-centric to platform business models (BMs). Manufacturing firms often employ a blend of approaches to develop business-to-business (B2B) platforms, leading to significant reconfigurations in their BMs. However, they frequently encounter failures in their B2B platform development initiatives, leading them to abandon initial efforts and pivot to alternative platform strategies. Therefore, this study, through an in-depth case study of a manufacturer in the energy sector, articulates a three-phase pivoting framework for B2B platform BMs, including platform development and platform strategy. Initially, the manufacturer focused on asset-based product sales supplemented by asset maintenance services and followed an emergent platformization strategy characterized by the rise of multiple, independent B2B platforms catering to diverse functions. Next, focusing on the imposed customer journey strategy, the firm shifted towards a strategic multi-platform integration into an all-encompassing platform supported by artificial intelligence (AI), signaling a maturation of the platform BM to combine a wide range of services into an energy-performance-based contract. Finally, the last step of the firm's platform BM evolution consisted of a deliberate platform strategy open to external stakeholders and enveloping its data-driven offerings within a broader platform ecosystem. This article advances B2B platform BMs and digital servitization literature, highlighting the efficacy of a progressive approach and strategic pivoting.

平台战略制造业数字化生态构建

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