用情绪画像与共情对话辅助心理支持,提升评估可解释性。
The Emotional Spectrum of LLMs: Leveraging Empathy and Emotion-Based Markers for Mental Health Support
- 构建可追踪情绪变化的对话系统RACLETTE
- 用户情绪轨迹与心理障碍特征模式匹配,实现初步筛查
- 适合资源匮乏地区或即时心理援助场景
心理健康服务需求激增,但敏感数据稀缺。本文提出一种基于可解释情绪画像与共情对话模型的心理健康支持系统。首先,构建RACLETTE对话系统,在理解用户情绪状态和生成共情回应方面优于现有基准,同时动态建立用户情绪档案。其次,将用户情绪轨迹与不同心理障碍的典型情绪模式对比,提供一种新型的初步筛查方法。该系统能有效辅助传统治疗,尤其适用于缺乏即时专业支持的场景。
原文摘要 · Abstract (English)
The increasing demand for mental health services has highlighted the need for innovative solutions, particularly in the realm of psychological conversational AI, where the availability of sensitive data is scarce. In this work, we explored the development of a system tailored for mental health support with a novel approach to psychological assessment based on explainable emotional profiles in combination with empathetic conversational models, offering a promising tool for augmenting traditional care, particularly where immediate expertise is unavailable. Our work can be divided into two main parts, intrinsecaly connected to each other. First, we present RACLETTE, a conversational system that demonstrates superior emotional accuracy compared to state-of-the-art benchmarks in both understanding users' emotional states and generating empathetic responses during conversations, while progressively building an emotional profile of the user through their interactions. Second, we show how the emotional profiles of a user can be used as interpretable markers for mental health assessment. These profiles can be compared with characteristic emotional patterns associated with different mental disorders, providing a novel approach to preliminary screening and support.
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