arXiv:2501.00383cs.HCcs.AI2025-01被引 68

让AI像人一样在对话中主动思考并适时发言,提升交互自然度。

Proactive Conversational Agents with Inner Thoughts

  • AI在对话中保持隐性思维流,自主判断发言时机。
  • 用户实验显示其在拟人度、连贯性等方面显著优于基线。
  • 适合需要自然互动的多角色聊天系统或智能助手场景。

对话AI长久以来的目标是实现自主发起对话,即具备主动性,这在多人对话中尤为困难。以往研究多聚焦于从上下文预测下一说话人,但本文指出此类方法存在局限。我们重新思考了多角色人机对话中AI主动性的含义:如同人类,主动对话不应仅依赖轮次提示,而应基于内在表达动机,在持续的隐性思维流中生成发言意图。通过24名参与者的基础研究及语言学、认知心理学启发,我们提出内省思维(Inner Thoughts)框架,使AI在显性交流之外维持连续的潜意识思维流,从而主动把握合适时机参与。该框架被实现在两个实时系统中:一个AI游戏平台网页应用和一个聊天机器人。技术评估与用户测试表明,该方法在拟人化、连贯性、智能性和发言时机适宜性方面显著优于现有基线。

原文摘要 · Abstract (English)

One of the long-standing aspirations in conversational AI is to allow them to autonomously take initiatives in conversations, i.e., being proactive. This is especially challenging for multi-party conversations. Prior NLP research focused mainly on predicting the next speaker from contexts like preceding conversations. In this paper, we demonstrate the limitations of such methods and rethink what it means for AI to be proactive in multi-party, human-AI conversations. We propose that just like humans, rather than merely reacting to turn-taking cues, a proactive AI formulates its own inner thoughts during a conversation, and seeks the right moment to contribute. Through a formative study with 24 participants and inspiration from linguistics and cognitive psychology, we introduce the Inner Thoughts framework. Our framework equips AI with a continuous, covert train of thoughts in parallel to the overt communication process, which enables it to proactively engage by modeling its intrinsic motivation to express these thoughts. We instantiated this framework into two real-time systems: an AI playground web app and a chatbot. Through a technical evaluation and user studies with human participants, our framework significantly surpasses existing baselines on aspects like anthropomorphism, coherence, intelligence, and turn-taking appropriateness.

对话系统主动交互认知模型

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