用远程机器人让校友重访母校，增强情感联结。
Designing Telepresence Robots to Support Place Attachment
- 设计可多人参与的远程导览机器人，支持人机或人际引导。
- 38名校友体验后形成四类用户画像，社交参与显著提升归属感。
- 适合远程怀旧、远程探亲等需要情感连接的场景。
人们对其有意义的场所会产生情感依附，心理学称之为‘场所依恋’，这与自我认同、自我延续及心理福祉相关。即使微小线索如视频、图像、声音和气味，也能促进对场所的情感联结。具备视觉、听觉和交互能力的远程陪伴机器人，有望建立并维持人们对特定场所的连接，支持场所依恋。本文探索了支持场所依恋的机器人远程陪伴设计空间，包括用户如何被引导访问远程地点，以及是独自还是与他人共同体验。我们原型化了一款支持单人或多用户远程访问的机器人，由本地人类向导或对话代理进行引导。38名大学校友通过该机器人重访母校。研究发现四类不同的远程体验用户，并强调社交参与对增强场所依恋的关键作用。据此提出了未来远程陪伴机器人设计的若干指导原则，以支持个人重要场所的情感连接。
原文摘要 · Abstract (English)
People feel attached to places that are meaningful to them, which psychological research calls "place attachment." Place attachment is associated with self-identity, self-continuity, and psychological well-being. Even small cues, including videos, images, sounds, and scents, can facilitate feelings of connection and belonging to a place. Telepresence robots that allow people to see, hear, and interact with a remote place have the potential to establish and maintain a connection with places and support place attachment. In this paper, we explore the design space of robotic telepresence to promote place attachment, including how users might be guided in a remote place and whether they experience the environment individually or with others. We prototyped a telepresence robot that allows one or more remote users to visit a place and be guided by a local human guide or a conversational agent. Participants were 38 university alumni who visited their alma mater via the telepresence robot. Our findings uncovered four distinct user personas in the remote experience and highlighted the need for social participation to enhance place attachment. We generated design implications for future telepresence robot design to support people's connections with places of personal significance.
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