arXiv:2501.10685cs.CL2025-01被引 14

LLM助营销实现个性化与自动化,提升客户互动与内容效率

Harnessing the Potential of Large Language Models in Modern Marketing Management: Applications, Future Directions, and Strategic Recommendations

  • 用LLM实现个性化推荐与实时客户洞察
  • 内容自动生成提升营销效率,降低人力成本
  • 强调数据隐私与公平性,指导负责任的AI应用

大型语言模型(LLMs)正在重塑客户互动、活动优化和内容生成等营销管理环节。本文探讨了LLMs在个性化、实时交互式客户洞察及内容自动化等核心业务驱动力方面的应用潜力,并分析其对客户体验与商业成果的影响。同时,文章涵盖人工智能在数据隐私、透明度和偏见缓解等方面的伦理挑战,提出通过行业最佳实践与新兴技术结合,推动企业负责任地利用LLM,实现增长并保持数字营销中的领先优势。本文旨在为营销人员提供整合前沿LLM技术的战略指引,在不损害品牌价值观的前提下实现创新。

原文摘要 · Abstract (English)

Large Language Models (LLMs) have revolutionized the process of customer engagement, campaign optimization, and content generation, in marketing management. In this paper, we explore the transformative potential of LLMs along with the current applications, future directions, and strategic recommendations for marketers. In particular, we focus on LLMs major business drivers such as personalization, real-time-interactive customer insights, and content automation, and how they enable customers and business outcomes. For instance, the ethical aspects of AI with respect to data privacy, transparency, and mitigation of bias are also covered, with the goal of promoting responsible use of the technology through best practices and the use of new technologies businesses can tap into the LLM potential, which help growth and stay one step ahead in the turmoil of digital marketing. This article is designed to give marketers the necessary guidance by using best industry practices to integrate these powerful LLMs into their marketing strategy and innovation without compromising on the ethos of their brand.

大模型营销自动化AI伦理个性化

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