arXiv:2501.11705cs.CYcs.AI2025-01被引 14

为社服机构设计AI伦理风险评估框架,推动负责任的AI落地。

Human services organizations and the responsible integration of AI: Considering ethics and contextualizing risk(s)

  • 构建多维风险评估框架,考量数据敏感性与专业监督需求。
  • 指出不同应用场景风险各异,可通过策略管理降低伦理风险。
  • 推荐本地大模型等方案,适合关注伦理与实证的社服组织。

本文探讨人工智能(AI)在人类服务组织(HSOs)中的负责任整合,提出一种多维度风险评估框架。作者指出,关于AI部署的伦理关切——包括专业判断替代、环境影响、模型偏见及数据劳动者剥削——因实施情境和具体应用而异。文章反对非黑即白的AI采纳观,表明不同应用呈现不同程度的风险,通常可通过谨慎的实施策略有效管控。论文强调本地大型语言模型等可行解决方案,有助于应对常见伦理问题。提出的维度化风险评估方法涵盖数据敏感性、专业监督要求及对客户福祉的潜在影响。最后,作者建议通过实证评估,从低风险应用起步,经由审慎实验逐步建立基于证据的理解路径。该方法使组织能在保持高伦理标准的同时,审慎探索AI提升服务能力的可能性。

原文摘要 · Abstract (English)

This paper examines the responsible integration of artificial intelligence (AI) in human services organizations (HSOs), proposing a nuanced framework for evaluating AI applications across multiple dimensions of risk. The authors argue that ethical concerns about AI deployment -- including professional judgment displacement, environmental impact, model bias, and data laborer exploitation -- vary significantly based on implementation context and specific use cases. They challenge the binary view of AI adoption, demonstrating how different applications present varying levels of risk that can often be effectively managed through careful implementation strategies. The paper highlights promising solutions, such as local large language models, that can facilitate responsible AI integration while addressing common ethical concerns. The authors propose a dimensional risk assessment approach that considers factors like data sensitivity, professional oversight requirements, and potential impact on client wellbeing. They conclude by outlining a path forward that emphasizes empirical evaluation, starting with lower-risk applications and building evidence-based understanding through careful experimentation. This approach enables organizations to maintain high ethical standards while thoughtfully exploring how AI might enhance their capacity to serve clients and communities effectively.

AI伦理社服机构风险评估

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