提出衡量人机亲密度的双因素量表,助力长期交互研究。
Connection-Coordination Rapport (CCR) Scale: A Dual-Factor Scale to Measure Human-Robot Rapport
- 构建18项双因素量表,涵盖连接感与协作感两个维度
- 三轮验证显示量表信效度高,可评估第一/第三人称视角下的亲密度
- 适用于服务型与陪伴型机器人,促进人机关系量化研究
服务与陪伴类机器人需与人类建立积极关系以实现长期成功。这种关系可表现为“亲密度”,即相互理解与人际联结的基础。然而,现有研究缺乏适用于多种情境的人机亲密度测量工具。本文开发了18项的连接-协作亲密度(Connection-Coordination Rapport, CCR)量表。研究1(N=288)通过在线评分视频,发现量表包含“连接”与“协调”两个因子;研究2(N=201)在新视频上测试本量表与虚拟代理已有量表的对比,验证其有效性;研究3(N=44)复现一项线下实验,结果显示,与非响应机器人相比,互动中机器人响应时亲密度评分显著更高。三组研究共同证明CCR量表具有高信度与效度,可用于第一人称与第三人称视角的人机亲密度测量,建议未来研究采用。
原文摘要 · Abstract (English)
Robots, particularly in service and companionship roles, must develop positive relationships with people they interact with regularly to be successful. These positive human-robot relationships can be characterized as establishing "rapport," which indicates mutual understanding and interpersonal connection that form the groundwork for successful long-term human-robot interaction. However, the human-robot interaction research literature lacks scale instruments to assess human-robot rapport in a variety of situations. In this work, we developed the 18-item Connection-Coordination Rapport (CCR) Scale to measure human-robot rapport. We first ran Study 1 (N = 288) where online participants rated videos of human-robot interactions using a set of candidate items. Our Study 1 results showed the discovery of two factors in our scale, which we named "Connection" and "Coordination." We then evaluated this scale by running Study 2 (N = 201) where online participants rated a new set of human-robot interaction videos with our scale and an existing rapport scale from virtual agents research for comparison. We also validated our scale by replicating a prior in-person human-robot interaction study, Study 3 (N = 44), and found that rapport is rated significantly greater when participants interacted with a responsive robot (responsive condition) as opposed to an unresponsive robot (unresponsive condition). Results from these studies demonstrate high reliability and validity for the CCR scale, which can be used to measure rapport in both first-person and third-person perspectives. We encourage the adoption of this scale in future studies to measure rapport in a variety of human-robot interactions.
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