用社交机器人传递他人故事，帮助用户建立共情与连接。
Social Robots as Social Proxies for Fostering Connection and Empathy Towards Humanity
- 设计五维社交代理系统，传递真实人类情感故事
- 2周40个家庭实测，用户通过故事共鸣增强连接感
- 适合关注社会共情、远程人际连接的研究者
尽管世界日益互联，社交孤立仍是普遍问题。现有研究多关注社交机器人作为陪伴工具，但其作为异步社交平台、促进对人类经验共情的潜力尚未被充分探索。本文设计了一款社会支持伴侣，通过五个设计维度促进情绪相关故事的交换与反思，强化连接感。我们让40个机器人终端在用户家中部署两周，通过主题分析发现，社交代理机器人可通过识别故事间关联或提供多元视角，促进用户对他人经历的共情。研究提出面向提升人类共情与连接的社交机器人系统设计指南。
原文摘要 · Abstract (English)
Despite living in an increasingly connected world, social isolation is a prevalent issue today. While social robots have been explored as tools to enhance social connection through companionship, their potential as asynchronous social platforms for fostering connection towards humanity has received less attention. In this work, we introduce the design of a social support companion that facilitates the exchange of emotionally relevant stories and scaffolds reflection to enhance feelings of connection via five design dimensions. We investigate how social robots can serve as "social proxies" facilitating human stories, passing stories from other human narrators to the user. To this end, we conduct a real-world deployment of 40 robot stations in users' homes over the course of two weeks. Through thematic analysis of user interviews, we find that social proxy robots can foster connection towards other people's experiences via mechanisms such as identifying connections across stories or offering diverse perspectives. We present design guidelines from our study insights on the use of social robot systems that serve as social platforms to enhance human empathy and connection.
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