arXiv:2502.02863cs.HCcs.AI2025-02被引 7

用会对话的海洋生物虚拟助手,提升环保行为意愿。

OceanChat: The Effect of Virtual Conversational AI Agents on Sustainable Attitude and Behavior Change

  • 让用户与会对话的虚拟海洋生物互动,推动环保行为。
  • 对话组比静态信息组更有效提升环保行为意图。
  • 白鲸角色情感共鸣最强,适合设计有温度的环保应用。

海洋生态系统正面临气候变化和塑料污染的空前威胁,但传统环境教育常难以将意识转化为持续的行为改变。本文提出OceanChat,一个基于大语言模型的交互系统,通过动画海洋生物(白鲸、水母、海马)作为对话代理,以个性化对话促进环保行为(PEB)并增强环保意识。通过一项包含900名参与者的组间实验,比较三种条件:(1)静态科学信息(文字+图像);(2)静态角色叙事(3D渲染生物的第一人称故事);(3)对话角色叙事(实时与AI驱动的海洋角色对话)。结果表明,对话角色叙事显著提升了行为意图和可持续选择偏好,优于静态方式。白鲸角色在感知拟人化和共情等多个维度表现出更强的情感投入。然而,对气候政策支持和心理距离等深层认知的影响有限,凸显改变固有信念的复杂性。本研究拓展了可持续性界面促进行为改变的探索,并为设计具情感共鸣、情境感知的AI角色提供设计原则。通过平衡拟人化与物种真实性,OceanChat展示了交互叙事如何弥合环境知识与现实行为之间的鸿沟。

原文摘要 · Abstract (English)

Marine ecosystems face unprecedented threats from climate change and plastic pollution, yet traditional environmental education often struggles to translate awareness into sustained behavioral change. This paper presents OceanChat, an interactive system leveraging large language models to create conversational AI agents represented as animated marine creatures -- specifically a beluga whale, a jellyfish, and a seahorse -- designed to promote environmental behavior (PEB) and foster awareness through personalized dialogue. Through a between-subjects experiment (N=900), we compared three conditions: (1) Static Scientific Information, providing conventional environmental education through text and images; (2) Static Character Narrative, featuring first-person storytelling from 3D-rendered marine creatures; and (3) Conversational Character Narrative, enabling real-time dialogue with AI-powered marine characters. Our analysis revealed that the Conversational Character Narrative condition significantly increased behavioral intentions and sustainable choice preferences compared to static approaches. The beluga whale character demonstrated consistently stronger emotional engagement across multiple measures, including perceived anthropomorphism and empathy. However, impacts on deeper measures like climate policy support and psychological distance were limited, highlighting the complexity of shifting entrenched beliefs. Our work extends research on sustainability interfaces facilitating PEB and offers design principles for creating emotionally resonant, context-aware AI characters. By balancing anthropomorphism with species authenticity, OceanChat demonstrates how interactive narratives can bridge the gap between environmental knowledge and real-world behavior change.

对话系统环保行为虚拟角色AI教育

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