提出融合社会与技术的KM框架，打破商业化思维束缚。
A Sociotechnical Approach for Knowledge Management (KM)
- 从组织、管理、生物三角度解析知识管理的社会性
- 以工程化方法构建技术层面的知识与技能体系
- 提供多视角对比表，适合研究者与管理者参考
本文提出一种社会技术融合的知识管理（KM）框架。该框架旨在摆脱知识管理的商业化倾向，区分不同KM技术，并重新审视其社会与技术层面的范式。文章重点分析了知识管理的社会维度：通过组织、管理和生物视角阐释；技术维度则基于知识与技能工程方法。此外，还提供了三种社会视角的对比表格，有助于深入理解各类知识管理范式的差异与共性。
原文摘要 · Abstract (English)
This article presents a sociotechnical framework for KM. This sociotechnical vision of KM allows: (1) to remove KM from a commercial concern; (2) to divide the different KM technologies; and (3) to question the paradigms associated with the social and technical components of KM. It is precisely this last point that this article develops to identify the generic mechanisms of KM. More precisely, the social aspect is explained through the organizational approach to KM, the managerial approach to KM, and the biological approach to KM. In contrast, the technical aspect is described through the knowledge and skills engineering approach to KM. These approaches also lead us to provide a comparative table between these organizational, managerial, and biological visions of KM.
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