揭示大模型在信息管理中的偏见问题,提出研究框架与改进路径。
Addressing Bias in Generative AI: Challenges and Research Opportunities in Information Management
- 构建涵盖多利益相关方的偏见研究框架,融合伦理与政策视角。
- 识别现有检测与缓解方法的不足,明确未来研究空白。
- 适合关注AI公平性、信息管理与企业决策的研究者参考。
生成式AI技术,尤其是大型语言模型(LLMs),已深刻改变信息管理系统,但其引入的显著偏见可能损害其在支持商业决策方面的有效性。这一挑战为信息管理学者提供了独特机遇,可在广泛的应用场景中识别并应对这些偏见。本文基于对偏见来源及现有检测与缓解方法的讨论,旨在识别研究缺口与未来机会。通过融入伦理考量、政策影响与社会技术视角,我们聚焦于构建覆盖生成式AI系统主要利益相关方的框架,提出关键研究问题,激发学术讨论。目标是为研究者提供可操作的路径,以解决LLM应用中的偏见问题,推动信息管理研究的发展,最终服务于商业实践。所提出的前瞻性框架与研究议程倡导跨学科合作、创新方法、动态视角与严格评估,以确保生成式AI驱动的信息系统的公平性与透明性。本研究期望成为呼吁信息管理学者共同应对这一关键问题的行动号召,指导提升基于大模型系统在商业实践中的公平性与有效性。
原文摘要 · Abstract (English)
Generative AI technologies, particularly Large Language Models (LLMs), have transformed information management systems but introduced substantial biases that can compromise their effectiveness in informing business decision-making. This challenge presents information management scholars with a unique opportunity to advance the field by identifying and addressing these biases across extensive applications of LLMs. Building on the discussion on bias sources and current methods for detecting and mitigating bias, this paper seeks to identify gaps and opportunities for future research. By incorporating ethical considerations, policy implications, and sociotechnical perspectives, we focus on developing a framework that covers major stakeholders of Generative AI systems, proposing key research questions, and inspiring discussion. Our goal is to provide actionable pathways for researchers to address bias in LLM applications, thereby advancing research in information management that ultimately informs business practices. Our forward-looking framework and research agenda advocate interdisciplinary approaches, innovative methods, dynamic perspectives, and rigorous evaluation to ensure fairness and transparency in Generative AI-driven information systems. We expect this study to serve as a call to action for information management scholars to tackle this critical issue, guiding the improvement of fairness and effectiveness in LLM-based systems for business practice.
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