arXiv:2502.15870cs.CYcs.AI2025-02被引 15

个体对AI局限的认知影响组织接纳程度,真实体验与支持网络是关键。

Making Sense of AI Limitations: How Individual Perceptions Shape Organizational Readiness for AI Adoption

  • 通过专家访谈发现,个人对AI局限的感知推动组织学习
  • 有实战经验且有同伴支持时,信任度显著提升
  • 需建立制度化机制将个体认知转化为组织能力

本研究探讨个体对人工智能(AI)局限的认知如何影响组织对AI的接纳程度。通过对七位AI实施专家的半结构化访谈,采用Gioia方法论分析,发现组织接纳度源于个体意义建构、社会学习与正式整合过程之间的动态互动。研究显示,亲历AI局限后,若得到同行网络和倡导者系统支持,个体更易形成合理预期并增强信任。成功将这些个体与集体认知转化为正式治理结构的组织,能实现更可持续的AI采纳。研究揭示了组织接纳度通过个体理解、社会学习与组织适应的持续循环逐步演化。建议组织将AI采纳视为持续的战略学习过程,而非一次性项目,平衡创新与实际约束。该研究深化了组织接纳理论,阐明微观认知如何塑造宏观采纳结果。

原文摘要 · Abstract (English)

This study investigates how individuals' perceptions of artificial intelligence (AI) limitations influence organizational readiness for AI adoption. Through semi-structured interviews with seven AI implementation experts, analyzed using the Gioia methodology, the research reveals that organizational readiness emerges through dynamic interactions between individual sensemaking, social learning, and formal integration processes. The findings demonstrate that hands-on experience with AI limitations leads to more realistic expectations and increased trust, mainly when supported by peer networks and champion systems. Organizations that successfully translate these individual and collective insights into formal governance structures achieve more sustainable AI adoption. The study advances theory by showing how organizational readiness for AI adoption evolves through continuous cycles of individual understanding, social learning, and organizational adaptation. These insights suggest that organizations should approach AI adoption not as a one-time implementation but as an ongoing strategic learning process that balances innovation with practical constraints. The research contributes to organizational readiness theory and practice by illuminating how micro-level perceptions and experiences shape macro-level adoption outcomes.

AI接纳组织行为认知偏差

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