比较机器人与虚拟助手在长期健康监测中的体验差异
Likable or Intelligent? Comparing Social Robots and Virtual Agents for Long-term Health Monitoring
- 八周家庭实验对比机器人与虚拟助手的交互感受
- 机器人更讨人喜欢,虚拟助手更显智能
- 为长期健康交互设计提供实证参考
将社交机器人和虚拟助手(VAs)作为老年人长期健康监测系统的交互界面,可提升互动参与度,促进身心健康。机器人具物理实体,虚拟助手则更具可扩展性和灵活性。目前在人-机器人及人-代理交互领域,特别是长期真实场景研究中,两者对比仍较少。本研究通过8周居家实验,在被试独立使用系统前后评估其对两类界面的印象。采用组间设计,参与者可自主选择评估对象。结果显示,尽管机器人在初期与末期均被认为更讨人喜欢,但虚拟助手则被认为更智能。本研究为未来探索长期健康监测中社交界面互动吸引力的关键因素提供了基础。
原文摘要 · Abstract (English)
Using social robots and virtual agents (VAs) as interfaces for health monitoring systems for older adults offers the possibility of more engaging interactions that can support long-term health and well-being. While robots are characterized by their physical presence, software-based VAs are more scalable and flexible. Few comparisons of these interfaces exist in the human-robot and human-agent interaction domains, especially in long-term and real-world studies. In this work, we examined impressions of social robots and VAs at the beginning and end of an eight-week study in which older adults interacted with these systems independently in their homes. Using a between-subjects design, participants could choose which interface to evaluate during the study. While participants perceived the social robot as somewhat more likable, the VA was perceived as more intelligent. Our work provides a basis for further studies investigating factors most relevant for engaging interactions with social interfaces for long-term health monitoring.
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