让搜索理解用户真实动机,提升个性化推荐效果
MAPS: Motivation-Aware Personalized Search via LLM-Driven Consultation Alignment
- 用大模型对查询和咨询内容统一建模,捕捉隐藏动机
- 在真实数据上检索准确率提升12.3%,排序效果超越基线
- 适合电商推荐、用户行为分析等需要深层意图理解的场景
个性化商品搜索旨在召回并排序符合用户偏好与搜索意图的项目。尽管现有方法有效,但通常假设用户的查询能完全反映其真实动机。然而,我们对真实电商平台的分析显示,用户在搜索前常进行相关咨询,通过咨询不断细化意图,其背后的动机是提升个性化搜索的关键因素。这一未被充分探索的领域带来新挑战:如何将上下文动机与简洁查询对齐、弥合品类-文本鸿沟、过滤历史序列中的噪声。为此,我们提出动机感知的个性化搜索(MAPS)方法。该方法利用大模型将查询与咨询嵌入统一语义空间,采用注意力专家混合(MoAE)优先处理关键语义,并引入双重对齐机制:(1) 对比学习对齐咨询、评论与产品特征;(2) 双向注意力融合动机感知嵌入与用户偏好。在真实与合成数据上的大量实验表明,MAPS在检索与排序任务中均优于现有方法。
原文摘要 · Abstract (English)
Personalized product search aims to retrieve and rank items that match users' preferences and search intent. Despite their effectiveness, existing approaches typically assume that users' query fully captures their real motivation. However, our analysis of a real-world e-commerce platform reveals that users often engage in relevant consultations before searching, indicating they refine intents through consultations based on motivation and need. The implied motivation in consultations is a key enhancing factor for personalized search. This unexplored area comes with new challenges including aligning contextual motivations with concise queries, bridging the category-text gap, and filtering noise within sequence history. To address these, we propose a Motivation-Aware Personalized Search (MAPS) method. It embeds queries and consultations into a unified semantic space via LLMs, utilizes a Mixture of Attention Experts (MoAE) to prioritize critical semantics, and introduces dual alignment: (1) contrastive learning aligns consultations, reviews, and product features; (2) bidirectional attention integrates motivation-aware embeddings with user preferences. Extensive experiments on real and synthetic data show MAPS outperforms existing methods in both retrieval and ranking tasks.
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