构建多模块框架提升对话AI的人类化表现

Large language models (LLMs), due to their advanced natural language capabilities, have seen significant success in applications where the user interface is usually a conversational artificial intelligence (AI) agent and engages the user through multi-round conversations. However, many scenarios require the agents to exhibit stronger social and conversational intelligence and demonstrate more human-like (anthropomorphic) reactions. This is an aspect that foundational LLMs have yet to fully address such that a single call of foundational models might be insufficient. To bridge this gap, we propose a two-stage solution. In this work, we focus on the first stage, introducing a multi-module framework designed to replicate the key aspects of human intelligence involved in conversations. This framework comprises thinking modules for reasoning, resource modules for managing knowledge and external information, and response modules for generating contextually appropriate interactions. With all the modules cooperating, the framework would empower the agents to provide a better human-like conversation experience. In the second stage of our approach, these conversational data, after filtering and labeling, can serve as training and testing data for reinforcement learning, enabling AI to better capture human preferences. This stage is left for future work. In our experiments, volunteers engaged in over 3000 rounds of conversation with the same AI character powered by a standalone LLM and our framework which integrates the same LLM. A separate group of evaluators rated the conversation samples, revealing that our framework significantly enhanced the social and conversational intelligence, even without fine-tuning the LLM.