arXiv:2503.16449cs.HCcs.AI2025-03被引 6

对话质量比机器人外表更影响用户再次互动意愿。

Affective and Conversational Predictors of Re-Engagement in Human-Robot Interactions -- A Student-Centered Study with A Humanoid Social Robot

  • 用开放对话测试人机交互,考察聊天表现与用户感知的关系。
  • 对话有趣性和自然度是再互动意愿最强预测因子(β=0.60, p<.001)。
  • 适合关注人机交互设计、大模型对话优化的研究者与开发者。

类人社交机器人在日常生活中日益普及,持续用户参与度是其有效性和接受度的关键。以往研究多关注情感评价或拟人化设计,但对动态对话质量与机器人特质感知在决定用户再次互动意愿方面的作用仍不明确。本研究中,68名参与者与纳丁(Nadine)类人社交机器人进行开放式对话,并完成前后问卷,评估机器人感知、对话质量及再互动意愿变化。结果显示,言语互动显著提升了机器人的愉悦感(p<.0001)和可接近性(p<.0001),并降低了诡异感(p<.001)。然而,这些情感变化在多元回归模型中并非强而独立的预测因子。相反,用户对机器人对话有趣性(β=0.60, p<.001)和自然性(β=0.31, p=0.015)的感知成为最显著且稳健的再互动预测因素。总体表明,对话质量,尤其是趣味性与自然性,是驱动再互动的核心因素,提示基于大语言模型的机器人设计应优先提升对话的吸引力与流畅性,而非过度关注情感印象管理或拟人化特征。

原文摘要 · Abstract (English)

Humanoid social robots are increasingly present in daily life, making sustained user engagement a critical factor for their effectiveness and acceptance. While prior work has often examined affective evaluations or anthropomorphic design, less is known about the relative influence of dynamic conversational qualities and perceived robot characteristics in determining a user's intention to re-engage with Large Language Model (LLM)-driven social robots. In this study, 68 participants interacted in open-ended conversations with the Nadine humanoid social robot, completing pre- and post-interaction surveys to assess changes in robot perception, conversational quality, and intention to re-engage. The results showed that verbal interaction significantly improved the robot's perceived characteristics, with statistically significant increases in pleasantness ($p<.0001$) and approachability ($p<.0001$), and a reduction in creepiness ($p<.001$). However, these affective changes were not strong and unique predictors of users' intention to re-engage in a multiple regression model. Instead, participants' perceptions of the interestingness ($β=0.60$, $p<.001$) and naturalness ($β=0.31$, $p=0.015$) of the robot's conversation emerged as the most significant and robust independent predictors of intention to re-engage. Overall, the results highlight that conversational quality, specifically perceived interestingness and naturalness, is the dominant driver of re-engagement, indicating that LLM-driven robot design should prioritize engaging, natural dialogue over affective impression management or anthropomorphic cues.

人机交互对话质量社交机器人大模型应用

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