研究机器人在职场中遭遇无礼行为时的反击意图如何影响人类感知
Rude Humans and Vengeful Robots: Examining Human Perceptions of Robot Retaliatory Intentions in Professional Settings
- 通过第一视角视频实验，模拟职场合作场景
- 机器人表现大度反而更受人类欢迎，即使面对无礼行为
- 对社交机器人设计有重要启示，适合关注人机协作的研究者
人类与机器人正越来越多地共处个人和职业环境。在工作场所中，人类与机器人可能作为同事共同协作，从而产生社会期望或其被违背的情况。现有研究主要关注个人场景中的社会互动与期望，而未探讨社会期望被违反所引发的负面结果。本文报告了一项2×3在线实验的结果，采用独特的第一人称视角视频，使参与者沉浸于协作型工作环境。结果表明，尽管机器人应遵循社会规范，但当人类表现出无礼行为时，被感知为宽容的大度姿态反而带来积极效果。研究提供了理论与实践意义，讨论了这些发现对社交机器人设计的重要性。
原文摘要 · Abstract (English)
Humans and robots are increasingly working in personal and professional settings. In workplace settings, humans and robots may work together as colleagues, potentially leading to social expectations, or violation thereof. Extant research has primarily sought to understand social interactions and expectations in personal rather than professional settings, and none of these studies have examined negative outcomes arising from violations of social expectations. This paper reports the results of a 2x3 online experiment that used a unique first-person perspective video to immerse participants in a collaborative workplace setting. The results are nuanced and reveal that while robots are expected to act in accordance with social expectations despite human behavior, there are benefits for robots perceived as being the bigger person in the face of human rudeness. Theoretical and practical implications are provided which discuss the import of these findings for the design of social robots.
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