用聊天机器人引导学生重评情绪,5次互动显著提升自控力。
A Robot-Led Intervention for Emotion Regulation: From Expression to Reappraisal
- 用大模型驱动的机器人开展结构化对话,引导学生重评情绪事件。
- 21名学生参与后,情绪自控力提升,负面情绪减少,表达更充分。
- 适合心理健康支持、人机交互研究者参考,尤其关注情绪调节场景。
情绪调节是日常生活中管理情绪的关键能力,但因其认知负担,寻找有效且易获取的支持方法仍具挑战。本研究探索在大学宿舍与院系等熟悉环境中,通过定期与社交机器人互动,以认知重评方式支持情绪调节的有效性。21名学生参与了五次干预,机器人基于GPT-3.5,引导他们重述自身经历的情绪事件。定量与定性结果表明,参与者情绪自我调节能力显著改善,对情绪的理解与控制力增强。干预后,建设性情绪调节倾向提升,情绪与情感积极变化明显。重复互动促使情绪表达更充分,表现为发言时长增加、情感词汇使用增多及面部表情更生动。表达高峰出现在重评关键节点,尤其在重新解读负面经历时。质性反馈显示,机器人促进了反思,提供了安全的情绪讨论空间,帮助参与者面对长期回避的情绪问题。结果表明,机器人可在熟悉环境中有效辅助情绪调节,兼具情感支持与认知引导功能。
原文摘要 · Abstract (English)
Emotion regulation is a crucial skill for managing emotions in everyday life, yet finding a constructive and accessible method to support these processes remains challenging due to their cognitive demands. In this study, we explore how regular interactions with a social robot, conducted in a structured yet familiar environment within university halls and departments, can provide effective support for emotion regulation through cognitive reappraisal. Twenty-one students participated in a five-session study at a university hall or department, where the robot, powered by a large language model (GPT-3.5), facilitated structured conversations, encouraging the students to reinterpret emotionally charged situations they shared with the robot. Quantitative and qualitative results indicate significant improvements in emotion self-regulation, with participants reporting better understanding and control of their emotions. The intervention led to significant changes in constructive emotion regulation tendencies and positive effects on mood and sentiment after each session. The findings also demonstrate that repeated interactions with the robot encouraged greater emotional expressiveness, including longer speech disclosures, increased use of affective language, and heightened facial arousal. Notably, expressiveness followed structured patterns aligned with the reappraisal process, with expression peaking during key reappraisal moments, particularly when participants were prompted to reinterpret negative experiences. The qualitative feedback further highlighted how the robot fostered introspection and provided a supportive space for discussing emotions, enabling participants to confront long-avoided emotional challenges. These findings demonstrate the potential of robots to effectively assist in emotion regulation in familiar environments, offering both emotional support and cognitive guidance.
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