用贝叶斯优化情绪智能,让债务催收机器人更抗忽悠。
EmoDebt: Bayesian-Optimized Emotional Intelligence for Strategic Agent-to-Agent Debt Recovery
- 设计贝叶斯情绪决策引擎,动态调整情绪策略应对对手挑衅。
- 在模拟债务场景中,成功率和效率显著优于传统方法。
- 适合研究智能体博弈与情绪敏感任务的开发者参考。
自主大型语言模型(LLM)智能体的兴起催生了新型战略性的智能体间交互生态。然而,在高风险、情绪敏感领域如债务催收中,预训练于人类对话的LLM智能体易被对手通过模拟负面情绪干扰谈判。为此,我们构建了一个模拟债务催收场景的新数据集及多智能体仿真框架,并提出EmoDebt智能体。其核心创新是贝叶斯优化的情绪智能引擎,将情绪表达能力重构为序列决策问题。通过在线学习,该引擎持续优化情绪转换策略,发现对特定债务人策略的有效反制方案。在自建基准上的大量实验表明,EmoDebt在成功率和运营效率等关键指标上显著优于非自适应与无情绪感知基线。本工作同时提供了关键基准与鲁棒自适应智能体,为对抗性、情绪敏感的债务交互中部署战略鲁棒的LLM智能体奠定了新基础。代码已开源。
原文摘要 · Abstract (English)
The emergence of autonomous Large Language Model (LLM) agents has created a new ecosystem of strategic, agent-to-agent interactions. However, a critical challenge remains unaddressed: in high-stakes, emotion-sensitive domains like debt collection, LLM agents pre-trained on human dialogue are vulnerable to exploitation by adversarial counterparts who simulate negative emotions to derail negotiations. To fill this gap, we first contribute a novel dataset of simulated debt recovery scenarios and a multi-agent simulation framework. Within this framework, we introduce EmoDebt, an LLM agent architected for robust performance. Its core innovation is a Bayesian-optimized emotional intelligence engine that reframes a model's ability to express emotion in negotiation as a sequential decision-making problem. Through online learning, this engine continuously tunes EmoDebt's emotional transition policies, discovering optimal counter-strategies against specific debtor tactics. Extensive experiments on our proposed benchmark demonstrate that EmoDebt achieves significant strategic robustness, substantially outperforming non-adaptive and emotion-agnostic baselines across key performance metrics, including success rate and operational efficiency. By introducing both a critical benchmark and a robustly adaptive agent, this work establishes a new foundation for deploying strategically robust LLM agents in adversarial, emotion-sensitive debt interactions. The code is available at \textcolor{blue}{https://github.com/Yunbo-max/EmoDebt}.
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