系统梳理对话助手在老年人健康中的应用与接受度。
Conversational Agents for Older Adults' Health: A Systematic Literature Review
- 从人机交互视角分析72篇论文，归纳老年人特征与使用体验。
- 老年人对健康类对话助手普遍接受度低，主因是隐私担忧与独立性影响。
- 用户期待自然语言交流、多功能支持与个性化控制权。
已有大量研究探讨对话助手（CAs）在促进老年人健康方面的应用。然而，现有文献繁杂多样，亟需一次全面综述以总结核心发现并提出未来研究方向，尤其缺乏从人机交互（HCI）视角出发的系统性回顾。本研究通过系统性文献综述72篇相关论文，分析了以往研究中老年人的特征，并探讨其对健康类对话助手的体验与期望。研究发现：（1）过去研究对聊天机器人和语音助手的兴趣持续上升，对话助手被赋予多种健康角色；（2）老年人对健康类对话助手接受度较低，主要原因包括效果不稳定、损害自主性及隐私顾虑；（3）老年人期望对话助手具备多功能支持、自然语言交互能力、个性化服务，并能给予用户充分控制权。研究还基于发现讨论了实践与设计启示。
原文摘要 · Abstract (English)
There has been vast literature that studies Conversational Agents (CAs) in facilitating older adults' health. The vast and diverse studies warrants a comprehensive review that concludes the main findings and proposes research directions for future studies, while few literature review did it from human-computer interaction (HCI) perspective. In this study, we present a survey of existing studies on CAs for older adults' health. Through a systematic review of 72 papers, this work reviewed previously studied older adults' characteristics and analyzed participants' experiences and expectations of CAs for health. We found that (1) Past research has an increasing interest on chatbots and voice assistants and applied CA as multiple roles in older adults' health. (2) Older adults mainly showed low acceptance CAs for health due to various reasons, such as unstable effects, harm to independence, and privacy concerns. (3) Older adults expect CAs to be able to support multiple functions, to communicate using natural language, to be personalized, and to allow users full control. We also discuss the implications based on the findings.
Thank you to arXiv for use of its open access interoperability. PaperDance 不是 arXiv 官方产品；中文卡片由大模型生成，请以原文为准。