用用户画像生成虚拟购物者,让模拟群体逼近真实人群行为。
PAARS: Persona Aligned Agentic Retail Shoppers
- 从匿名购物数据自动挖掘用户画像,构建虚拟购物者
- 引入零售专用工具,生成逼真的购物行为序列
- 在群体层面评估模拟与真实行为差异,适合做自动化实验
在电商领域,传统行为数据收集成本高且耗时。基于大模型的智能体模拟正成为替代方案,但大模型存在品牌偏好、评价偏倚及部分人群代表性不足等问题,需精准校准与对齐。本文提出PAARS框架:(i) 通过自动挖掘匿名历史购物数据生成用户画像并创建合成购物者;(ii) 为智能体配备零售专用工具,生成完整购物会话;(iii) 提出新型群体级对齐评测体系,衡量人类与智能体在整体分布上的差异。实验表明,使用画像能提升对齐效果,但仍存在与真实行为差距。我们展示了该框架在自动化智能体A/B测试中的应用,并与真实人类结果对比。最后讨论了应用场景、局限性与未来挑战。
原文摘要 · Abstract (English)
In e-commerce, behavioral data is collected for decision making which can be costly and slow. Simulation with LLM powered agents is emerging as a promising alternative for representing human population behavior. However, LLMs are known to exhibit certain biases, such as brand bias, review rating bias and limited representation of certain groups in the population, hence they need to be carefully benchmarked and aligned to user behavior. Ultimately, our goal is to synthesise an agent population and verify that it collectively approximates a real sample of humans. To this end, we propose a framework that: (i) creates synthetic shopping agents by automatically mining personas from anonymised historical shopping data, (ii) equips agents with retail-specific tools to synthesise shopping sessions and (iii) introduces a novel alignment suite measuring distributional differences between humans and shopping agents at the group (i.e. population) level rather than the traditional "individual" level. Experimental results demonstrate that using personas improves performance on the alignment suite, though a gap remains to human behaviour. We showcase an initial application of our framework for automated agentic A/B testing and compare the findings to human results. Finally, we discuss applications, limitations and challenges setting the stage for impactful future work.
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