通过实地观察，揭示公众如何理解垃圾机器人背后的部署意图。
Making Sense of Robots in Public Spaces: A Study of Trash Barrel Robots
- 分析274次人机互动与65人访谈，研究公众对机器人行为的解读。
- 发现人们不仅关注机器人本身，更在意其社会意义和部署背景。
- 为公共空间机器人设计提供可操作的人因洞察，适合人机交互研究者参考。
本文基于大型公共场所中两个垃圾桶机器人的实地部署，分析视频数据与对65名个体或群体的访谈，探讨公众在遭遇机器人时的认知建构过程。通过对274次人机互动的分析发现，人们不仅回应机器人及其行为，还关注将机器人用作垃圾桶这一部署理念及其潜在社会影响。他们希望了解部署细节，因为这些信息会影响其与机器人的互动方式。研究结果为未来公共空间机器人设计提供了实践启示，并展示了如何通过实地数据理解机器人在公共环境中的社会意义。
原文摘要 · Abstract (English)
In this work, we analyze video data and interviews from a public deployment of two trash barrel robots in a large public space to better understand the sensemaking activities people perform when they encounter robots in public spaces. Based on an analysis of 274 human-robot interactions and interviews with N=65 individuals or groups, we discovered that people were responding not only to the robots or their behavior, but also to the general idea of deploying robots as trashcans, and the larger social implications of that idea. They wanted to understand details about the deployment because having that knowledge would change how they interact with the robot. Based on our data and analysis, we have provided implications for design that may be topics for future human-robot design researchers who are exploring robots for public space deployment. Furthermore, our work offers a practical example of analyzing field data to make sense of robots in public spaces.
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