arXiv:2504.02991cs.HCcs.RO2025-04被引 11

五次对话后,孤独与压力显著下降,用户更愿向机器人倾诉情感。

What People Share With a Robot When Feeling Lonely and Stressed and How It Helps Over Time

  • 用大语言模型驱动的机器人引导五轮对话,促进认知重评。
  • 孤独和压力感明显降低,6类倾诉主题中社交型话题更频繁出现。
  • 适合关注人机情感互动、心理健康干预的研究者与实践者。

年轻成年人中普遍存在的孤独与压力与其心理及健康后果密切相关。社交机器人可能为情感支持提供有效途径,尤其在对话式AI持续进步的背景下。本研究探讨了与社交机器人重复互动对孤独感与感知压力的影响,以及这些情绪如何反映在用户向机器人披露的内容主题中。参与者参与了五次由机器人主导的干预,使用大语言模型驱动的QTrobot开展旨在支持认知重评的结构化对话。线性混合效应模型结果显示,孤独感与感知压力随时间显著下降。此外,对560条用户披露内容进行语义聚类,识别出六类对话主题。克鲁斯卡尔-沃利斯H检验表明,报告更高孤独与压力的参与者更频繁地表达友谊与连接等社交主题;而较低压力水平则与内省及目标导向主题(如学业抱负)相关。本研究通过分析干预对心理状态的影响及其如何塑造人机对话内容,揭示了人机情感支持的动态特性。

原文摘要 · Abstract (English)

Loneliness and stress are prevalent among young adults and are linked to significant psychological and health-related consequences. Social robots may offer a promising avenue for emotional support, especially when considering the ongoing advancements in conversational AI. This study investigates how repeated interactions with a social robot influence feelings of loneliness and perceived stress, and how such feelings are reflected in the themes of user disclosures towards the robot. Participants engaged in a five-session robot-led intervention, where a large language model powered QTrobot facilitated structured conversations designed to support cognitive reappraisal. Results from linear mixed-effects models show significant reductions in both loneliness and perceived stress over time. Additionally, semantic clustering of 560 user disclosures towards the robot revealed six distinct conversational themes. Results from a Kruskal-Wallis H-test demonstrate that participants reporting higher loneliness and stress more frequently engaged in socially focused disclosures, such as friendship and connection, whereas lower distress was associated with introspective and goal-oriented themes (e.g., academic ambitions). By exploring both how the intervention affects well-being, as well as how well-being shapes the content of robot-directed conversations, we aim to capture the dynamic nature of emotional support in huma-robot interaction.

社交机器人心理健康人机交互大语言模型

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