研究ChatGPT使用如何影响情绪健康,发现高频率使用与依赖感强相关。
Investigating Affective Use and Emotional Well-being on ChatGPT
- 通过300万对话和4000人问卷分析用户情感表达模式
- 28天随机对照试验显示语音交互对情绪影响复杂且因人而异
- 少数用户贡献了绝大多数情感化互动,提示需关注高依赖群体
随着人工智能聊天机器人在日常生活中广泛应用,关于类人或拟人化AI对用户的影响引发关注。本文通过两项并行研究探讨ChatGPT(重点为高级语音模式)对用户情绪健康、行为与体验的影响。首先,在保护隐私的前提下,对超过300万次对话进行大规模自动化分析,识别情感线索,并对逾4000名用户进行问卷调查,了解其对ChatGPT的感知。其次,开展经机构审查委员会(IRB)批准的随机对照试验(RCT),在近1000名参与者中持续28天,考察不同使用条件下情绪健康的变化。两项研究均发现,极高使用频率与自我报告的依赖性增强显著相关。来自RCT的结果表明,语音交互对情绪健康的影响高度复杂,受用户初始情绪状态和总使用时长等因素调节。总体而言,极少数用户贡献了绝大部分情感化互动信号,提示应重点关注高依赖用户群体。
原文摘要 · Abstract (English)
As AI chatbots see increased adoption and integration into everyday life, questions have been raised about the potential impact of human-like or anthropomorphic AI on users. In this work, we investigate the extent to which interactions with ChatGPT (with a focus on Advanced Voice Mode) may impact users' emotional well-being, behaviors and experiences through two parallel studies. To study the affective use of AI chatbots, we perform large-scale automated analysis of ChatGPT platform usage in a privacy-preserving manner, analyzing over 3 million conversations for affective cues and surveying over 4,000 users on their perceptions of ChatGPT. To investigate whether there is a relationship between model usage and emotional well-being, we conduct an Institutional Review Board (IRB)-approved randomized controlled trial (RCT) on close to 1,000 participants over 28 days, examining changes in their emotional well-being as they interact with ChatGPT under different experimental settings. In both on-platform data analysis and the RCT, we observe that very high usage correlates with increased self-reported indicators of dependence. From our RCT, we find that the impact of voice-based interactions on emotional well-being to be highly nuanced, and influenced by factors such as the user's initial emotional state and total usage duration. Overall, our analysis reveals that a small number of users are responsible for a disproportionate share of the most affective cues.
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