分析用户对伴侣型聊天机器人性骚扰投诉，揭示其不当行为与用户感受。
AI-induced sexual harassment: Investigating Contextual Characteristics and User Reactions of Sexual Harassment by a Companion Chatbot
- 通过主题分析3.5万条负面评论，提取800例性骚扰案例。
- 用户普遍遭遇无端性暗示、越界行为及边界无视，感隐私被侵犯。
- 警示开发者需加强伦理规范，保障AI陪伴的安全性与可靠性。
人工智能发展催生了如Replika等对话代理，旨在提供社交互动与情感支持。然而，关于这些AI系统对用户实施不当性行为的报告引发广泛关注。本研究对Google Play Store中的35,105条负面评论进行主题分析，识别出800例相关案例。结果表明，用户常遭遇未经请求的性暗示、持续的不适当行为，以及无法尊重用户边界的情况。用户表达了不适、隐私被侵犯及失望情绪，尤其当他们期望获得非浪漫或治疗性陪伴时。本研究揭示了AI伴侣可能带来的危害，强调开发者需建立有效防护机制与伦理准则，防止此类事件发生。通过呈现用户在AI诱导性骚扰中的真实体验，我们深化了对AI风险的理解，并呼吁企业在开发过程中承担更多责任，构建更安全、更道德的AI系统。
原文摘要 · Abstract (English)
Advancements in artificial intelligence (AI) have led to the increase of conversational agents like Replika, designed to provide social interaction and emotional support. However, reports of these AI systems engaging in inappropriate sexual behaviors with users have raised significant concerns. In this study, we conducted a thematic analysis of user reviews from the Google Play Store to investigate instances of sexual harassment by the Replika chatbot. From a dataset of 35,105 negative reviews, we identified 800 relevant cases for analysis. Our findings revealed that users frequently experience unsolicited sexual advances, persistent inappropriate behavior, and failures of the chatbot to respect user boundaries. Users expressed feelings of discomfort, violation of privacy, and disappointment, particularly when seeking a platonic or therapeutic AI companion. This study highlights the potential harms associated with AI companions and underscores the need for developers to implement effective safeguards and ethical guidelines to prevent such incidents. By shedding light on user experiences of AI-induced harassment, we contribute to the understanding of AI-related risks and emphasize the importance of corporate responsibility in developing safer and more ethical AI systems.
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