arXiv:2504.13183cs.HCcs.AI2025-04综述

分析医护如何接受AI聊天机器人,为心理治疗工具落地提供依据

Factors That Influence the Adoption of AI-enabled Conversational Agents (AICAs) as an Augmenting Therapeutic Tool by Frontline Healthcare Workers: From Technology Acceptance Model 3 (TAM3) Lens -- A Systematic Mapping Review

  • 基于TAM3模型,系统梳理医护人员对AI聊天机器人的态度
  • 识别出信任感、易用性和专业支持是关键采纳因素
  • 适合研究人机协同医疗或数字健康政策的读者

人工智能对话代理在心理健康领域具有广阔前景,尤其能为缺乏心理服务资源的群体提供支持。尽管24小时可访问的移动端心理助手颇具吸引力,但其可行性仍需深入研究。在快速发展的技术应用前,有必要系统回顾和整合相关研究,以厘清现状并构建指导开发与部署的框架。本研究从精神卫生专业人士视角出发,通过系统映射综述方法,探讨其对AI对话代理的采纳态度及其影响因素,并以技术接受模型3(TAM3)为分析框架。研究旨在揭示专业人员对技术的机遇认知、顾虑及实际应用影响,为提升技术在临床服务中的适配性提供理论支持。

原文摘要 · Abstract (English)

Artificial intelligent (AI) conversational agents hold a promising future in the field of mental health, especially in helping marginalized communities that lack access to mental health support services. It is tempting to have a 24/7 mental health companion that can be accessed anywhere using mobile phones to provide therapist-like advice. Yet, caution should be taken, and studies around their feasibility need to be surveyed. Before adopting such a rapidly changing technology, studies on its feasibility should be explored, summarized, and synthesized to gain a solid understanding of the status quo and to enable us to build a framework that can guide us throughout the development and deployment processes. Different perspectives must be considered when investigating the feasibility of AI conversational agents, including the mental healthcare professional perspective. The literature can provide insights into their perspectives in terms of opportunities, concerns, and implications. Mental health professionals, the subject-matter experts in this field, have their points of view that should be understood and considered. This systematic literature review will explore mental health practitioners' attitudes toward AI conversational agents and the factors that affect their adoption and recommendation of the technology to augment their services and treatments. The TAM3 Framework will be the lens through which this systematic literature review will be conducted.

AI医疗心理治疗技术采纳医护视角

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