arXiv:2504.13856cs.HCcs.AI2025-04被引 23

根据用户偏好动态调整机器人解释方式,提升信任与表现。

Towards Balancing Preference and Performance through Adaptive Personalized Explainability

  • 设计自适应个性化解释策略,融合语言、重要性图和决策树
  • 用户偏好与表现不一致,自适应策略使性能显著提升(p<0.05)
  • 适合人机协作场景中需兼顾可解释性与效率的研究者

随着机器人与数字助理在现实世界中的部署,它们必须能够沟通其决策依据以建立信任、提升人机协作效率。尽管可解释人工智能(xAI)领域已取得进展,但现有方法常假设单一解释方式适用于所有问题(如紧急情况下用决策树解释患者分诊,或用特征重要性图解释放射报告)。这忽略了用户对交互模态的多样化偏好。本文在模拟自动驾驶车辆场景中开展两项用户研究,探讨(1)群体层面的xAI偏好,(2)个性化解释策略。结果发现,不同解释方式(语言说明、特征重要性图、决策树)在偏好(p < 0.01)和性能(p < 0.05)上存在显著差异。同时观察到用户偏好与其表现并不总是一致,由此提出一种自适应个性化策略以平衡两者。实验表明该策略带来显著性能提升(p < 0.05),并讨论了其对人机交互中xAI应用的启示。

原文摘要 · Abstract (English)

As robots and digital assistants are deployed in the real world, these agents must be able to communicate their decision-making criteria to build trust, improve human-robot teaming, and enable collaboration. While the field of explainable artificial intelligence (xAI) has made great strides to enable such communication, these advances often assume that one xAI approach is ideally suited to each problem (e.g., decision trees to explain how to triage patients in an emergency or feature-importance maps to explain radiology reports). This fails to recognize that users have diverse experiences or preferences for interaction modalities. In this work, we present two user-studies set in a simulated autonomous vehicle (AV) domain. We investigate (1) population-level preferences for xAI and (2) personalization strategies for providing robot explanations. We find significant differences between xAI modes (language explanations, feature-importance maps, and decision trees) in both preference (p < 0.01) and performance (p < 0.05). We also observe that a participant's preferences do not always align with their performance, motivating our development of an adaptive personalization strategy to balance the two. We show that this strategy yields significant performance gains (p < 0.05), and we conclude with a discussion of our findings and implications for xAI in human-robot interactions.

可解释AI人机交互个性化自动驾驶

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