arXiv:2504.14112cs.HCcs.AI2025-04被引 22

研究用户长期使用AI聊天机器人后的情感依赖变化,发现使用越频繁越易产生情感依恋。

Longitudinal Study on Social and Emotional Use of AI Conversational Agent

  • 分两组对比:普通使用组与主动使用AI交流组
  • 主动使用者对AI的依恋感提升32.99个百分点
  • 适合关注AI情感支持潜力与风险的研究者

数字技术持续改变人们获取社交与情感支持的方式。尽管在线平台长期提供此类支持,但通用型对话式AI融入日常生活,带来了新的互动模式。现有研究指出其优势(如更广泛获得心理健康资源)与潜在风险(如过度依赖)。本研究开展为期五周的探索性实验,招募149名参与者,分为基准使用组(BU, n=60)与主动使用组(AU, n=89),后者被鼓励使用微软Copilot、谷歌Gemini、Pi AI或ChatGPT进行社会与情感交互。分析显示,主动使用组在感知对AI的依恋(+32.99百分点)、感知AI共情能力(+25.8百分点)及娱乐使用动机(+22.90百分点)上均有显著提升。个体差异(如性别身份、先前使用经验)影响对AI共情与依恋的认知。此外,主动使用组在寻求个人帮助、应对压力、获取社会支持及讨论健康问题方面表现出更高舒适度,表明AI具有广阔的情感支持潜力,但也需警惕不当使用风险。总体而言,研究强调需开发负责任的面向消费者的情感支持型AI工具,并帮助用户理解其局限性。

原文摘要 · Abstract (English)

Development in digital technologies has continuously reshaped how individuals seek and receive social and emotional support. While online platforms and communities have long served this need, the increased integration of general-purpose conversational AI into daily lives has introduced new dynamics in how support is provided and experienced. Existing research has highlighted both benefits (e.g., wider access to well-being resources) and potential risks (e.g., over-reliance) of using AI for support seeking. In this five-week, exploratory study, we recruited 149 participants divided into two usage groups: a baseline usage group (BU, n=60) that used the internet and AI as usual, and an active usage group (AU, n=89) encouraged to use one of four commercially available AI tools (Microsoft Copilot, Google Gemini, PI AI, ChatGPT) for social and emotional interactions. Our analysis revealed significant increases in perceived attachment towards AI (32.99 percentage points), perceived AI empathy (25.8 p.p.), and motivation to use AI for entertainment (22.90 p.p.) among the AU group. We also observed that individual differences (e.g., gender identity, prior AI usage) influenced perceptions of AI empathy and attachment. Lastly, the AU group expressed higher comfort in seeking personal help, managing stress, obtaining social support, and talking about health with AI, indicating potential for broader emotional support while highlighting the need for safeguards against problematic usage. Overall, our exploratory findings underscore the importance of developing consumer-facing AI tools that support emotional well-being responsibly, while empowering users to understand the limitations of these tools.

AI情感支持用户行为心理依恋

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