探索同步团队中协作AI代理的潜力,发现其能提升问题解决效率。
Exploring Collaborative GenAI Agents in Synchronous Group Settings: Eliciting Team Perceptions and Design Considerations for the Future of Work
- 通过混合现实原型模拟可参与讨论的AI代理,测试其在团队中的作用。
- 良好设计的AI代理能减少群体思维、弥合沟通鸿沟、降低社交摩擦。
- 适合关注未来工作模式与人机协同的研究者和产品设计人员。
尽管生成式人工智能(GenAI)在职场中的应用日益广泛,但当前工具多面向个人使用。已有研究显示其可提升个体创造力与生产力以达成共同目标;然而,在团队协作与团队动态背景下如何部署GenAI仍不明确。本文通过探索性研究,让6个团队共25名专业人士参与推测性设计工作坊及后续访谈,使用混合现实原型模拟具备主动参与能力的具身化协同GenAI代理。研究发现,若设计得当,协同GenAI代理能通过挑战群体思维、弥合沟通差距、降低社会摩擦来增强团队问题解决能力。但团队接受度取决于代理在个体、团队及组织层面的契合度。文章提出代理表征、社会显著性与参与度之间的关键设计张力,并指出空间与沉浸式技术可能调节GenAI对团队结果的影响,实现增强与自主权间的平衡。
原文摘要 · Abstract (English)
While generative artificial intelligence (GenAI) is finding increased adoption in workplaces, current tools are primarily designed for individual use. Prior work established the potential for these tools to enhance personal creativity and productivity towards shared goals; however, we don't know yet how to best take into account the nuances of group work and team dynamics when deploying GenAI in work settings. In this paper, we investigate the potential of collaborative GenAI agents to augment teamwork in synchronous group settings through an exploratory study that engaged 25 professionals across 6 teams in speculative design workshops and individual follow-up interviews. Our workshops included a mixed reality provotype to simulate embodied collaborative GenAI agents capable of actively participating in group discussions. Our findings suggest that, if designed well, collaborative GenAI agents offer valuable opportunities to enhance team problem-solving by challenging groupthink, bridging communication gaps, and reducing social friction. However, teams' willingness to integrate GenAI agents depended on its perceived fit across a number of individual, team, and organizational factors. We outline the key design tensions around agent representation, social prominence, and engagement and highlight the opportunities spatial and immersive technologies could offer to modulate GenAI influence on team outcomes and strike a balance between augmentation and agency.
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