arXiv:2505.01542cs.HCcs.AI2025-05综述被引 11

综述情感计算在情绪支持中的应用,涵盖识别、分析与回应情绪的技术进展。

Emotions in the Loop: A Survey of Affective Computing for Emotional Support

  • 融合大模型与多模态技术实现情绪感知与响应。
  • 覆盖聊天机器人、心理健康、安全等四大应用场景。
  • 强调伦理问题与未来人性化交互方向,适合研究人机情感交互者。

在技术日益融入日常体验的背景下,能够感知并回应人类情绪的系统正在提升数字交互水平。作为人工智能与人机交互的交汇点,情感计算正通过使机器具备处理和回应用户情绪的能力,推动机器人性化发展。本文综述了近年来情感计算在情绪识别、情感分析与人格判断方面的研究成果,主要基于大语言模型(LLMs)、多模态技术及个性化AI系统。我们按四个领域对相关研究进行分类:AI聊天机器人应用、多模态输入系统、心理健康与治疗应用、情感计算在安全领域的应用。进一步分析了各研究的关键贡献与创新方法,指出技术优势及存在的研究空白与挑战。同时,梳理了各研究使用的数据集,强调模态、规模与多样性对情感模型性能的影响。最后,探讨了伦理考量,并提出未来发展方向,以构建更安全、共情且实用的情感支持系统。

原文摘要 · Abstract (English)

In a world where technology is increasingly embedded in our everyday experiences, systems that sense and respond to human emotions are elevating digital interaction. At the intersection of artificial intelligence and human-computer interaction, affective computing is emerging with innovative solutions where machines are humanized by enabling them to process and respond to user emotions. This survey paper explores recent research contributions in affective computing applications in the area of emotion recognition, sentiment analysis and personality assignment developed using approaches like large language models (LLMs), multimodal techniques, and personalized AI systems. We analyze the key contributions and innovative methodologies applied by the selected research papers by categorizing them into four domains: AI chatbot applications, multimodal input systems, mental health and therapy applications, and affective computing for safety applications. We then highlight the technological strengths as well as the research gaps and challenges related to these studies. Furthermore, the paper examines the datasets used in each study, highlighting how modality, scale, and diversity impact the development and performance of affective models. Finally, the survey outlines ethical considerations and proposes future directions to develop applications that are more safe, empathetic and practical.

情感计算人机交互心理健康伦理

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