arXiv:2505.05543cs.HCcs.AI2025-05综述被引 1

探究类人机器人越像越吓人的现象如何影响人类信任。

Would You Rely on an Eerie Agent? A Systematic Review of the Impact of the Uncanny Valley Effect on Trust in Human-Agent Interaction

  • 系统梳理53项实验,分析类人度与信任的关系
  • 发现多数研究依赖静态图像和主观评价
  • 提出可信度测量分类框架,指导未来研究

信任是人机交互中的核心要素。随着智能代理在日常生活中的普及,理解人们对这些代理的感知与信任至关重要。其中一个重要挑战是恐怖谷效应(Uncanny Valley Effect, UVE),即越接近人类的虚拟代理反而可能引发诡异或排斥感。尽管对信任和UVE的研究日益增多,但现有研究在概念定义与操作化上差异显著,导致对二者关系的理解不一致。本文基于PRISMA指南,系统检索并分析了53项实证研究,涵盖代理类型、互动形式、方法学与测量手段等维度。结果表明,多数研究采用静态图像或假设情境,缺乏实时交互;且以主观信任测量为主。本研究提出一种新的信任测量分类框架,符合实证研究最佳实践标准。作为首次系统性梳理恐怖谷效应与信任关系的研究,为后续研究提供了理论基础。

原文摘要 · Abstract (English)

Trust is a fundamental component of human-agent interaction. With the increasing presence of artificial agents in daily life, it is essential to understand how people perceive and trust these agents. One of the key challenges affecting this perception is the Uncanny Valley Effect (UVE), where increasingly human-like artificial beings can be perceived as eerie or repelling. Despite growing interest in trust and the UVE, existing research varies widely in terms of how these concepts are defined and operationalized. This inconsistency raises important questions about how and under what conditions the UVE influences trust in agents. A systematic understanding of their relationship is currently lacking. This review aims to examine the impact of the UVE on human trust in agents and to identify methodological patterns, limitations, and gaps in the existing empirical literature. Following PRISMA guidelines, a systematic search identified 53 empirical studies that investigated both UVE-related constructs and trust or trust-related outcomes. Studies were analyzed based on a structured set of categories, including types of agents and interactions, methodological and measurement approaches, and key findings. The results of our systematic review reveal that most studies rely on static images or hypothetical scenarios with limited real-time interaction, and the majority use subjective trust measures. This review offers a novel framework for classifying trust measurement approaches with regard to the best-practice criteria for empirically investigating the UVE. As the first systematic attempt to map the intersection of UVE and trust, this review contributes to a deeper understanding of their interplay and offers a foundation for future research. Keywords: the uncanny valley effect, trust, human-likeness, affinity response, human-agent interaction

恐怖谷效应人机信任实验设计

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