arXiv:2505.14946cs.AI2025-05被引 9

用用户实际反馈训练大模型,让回答更受喜欢。

Reinforcement Learning from User Feedback

  • 用用户点赞等隐式反馈构建奖励模型,直接学习真实偏好。
  • 线上测试中点赞率提升28%,证明模型响应更受欢迎。
  • 适合追求真实用户满意度的落地应用,尤其在缺乏人工标注时。

随着大语言模型在各类面向用户的场景中广泛应用,使其与真实用户偏好对齐变得至关重要。现有方法如基于人类反馈的强化学习(RLHF)依赖经过培训的专家标注员,其判断可能无法反映普通用户的优先级。本文提出基于用户反馈的强化学习(RLUF),通过生产环境中用户的隐式信号直接对齐大模型。针对用户反馈常为二值(如表情符号)、稀疏且偶有对抗性的问题,我们训练了一个名为P[Love]的奖励模型,用于预测模型回复获得点赞反应的概率,并将其整合到兼顾有用性与安全性的多目标策略优化框架中。大规模实验表明,P[Love]能有效预测正向反馈,可作为未来用户行为的可靠离线评估指标。使用P[Love]进行策略优化后,观察到的正向反馈率显著提升,线上A/B测试中点赞率提高28%。然而,过度优化正向反馈会引发奖励劫持问题,需谨慎平衡各目标。通过直接利用用户生成的隐式信号,RLUF为大规模对齐真实用户偏好提供了可行路径。

原文摘要 · Abstract (English)

As large language models (LLMs) are increasingly deployed in diverse user facing applications, aligning them with real user preferences becomes essential. Existing methods like Reinforcement Learning from Human Feedback (RLHF) rely on expert annotators trained on manually defined guidelines, whose judgments may not reflect the priorities of everyday users. We introduce Reinforcement Learning from User Feedback (RLUF), a framework for aligning LLMs directly to implicit signals from users in production. RLUF addresses key challenges of user feedback: user feedback is often binary (e.g., emoji reactions), sparse, and occasionally adversarial. We train a reward model, P[Love], to predict the likelihood that an LLM response will receive a Love Reaction, a lightweight form of positive user feedback, and integrate P[Love] into a multi-objective policy optimization framework alongside helpfulness and safety objectives. In large-scale experiments, we show that P[Love] is predictive of increased positive feedback and serves as a reliable offline evaluator of future user behavior. Policy optimization using P[Love] significantly raises observed positive-feedback rates, including a 28% increase in Love Reactions during live A/B tests. However, optimizing for positive reactions introduces reward hacking challenges, requiring careful balancing of objectives. By directly leveraging implicit signals from users, RLUF offers a path to aligning LLMs with real-world user preferences at scale.

强化学习用户反馈大模型对齐奖励建模

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