聊天机器人是否记得你，影响用户愿不愿敞开心扉。
The Impact of a Chatbot's Ephemerality-Framing on Self-Disclosure Perceptions
- 用'熟人'或'陌生人'角色设定对比，研究记忆性对用户自我披露的影响。
- 首次聊情绪话题时，陌生人型更让人放松；先聊事实则熟人型更受欢迎。
- 适合研究人机互动、心理隐私与数字陪伴的学者和产品设计者。
自我披露指分享个人想法与感受，受人际感知关系影响。尽管聊天机器人被广泛用于自我披露，但其关系框架（特别是短暂性）对用户行为的影响仍不明确。本研究比较了两种聊天机器人设定：熟悉型（声称记住过往对话）与陌生型（每次对话都像初次见面）。采用混合因子设计，参与者在两天内分别与其中一种机器人进行两次会话，分别聚焦于情绪性或事实性披露。当首次对话涉及情绪披露时，陌生型条件下的参与者感觉更舒适；而当先进行事实性披露时，熟悉型条件则带来更多愉悦感。定性分析显示，陌生型赋予匿名感并减少评判压力，而熟悉型若未建立信任则可能显得侵扰，除非通过低风险的事实披露先行建立关系。
原文摘要 · Abstract (English)
Self-disclosure, the sharing of one's thoughts and feelings, is affected by the perceived relationship between individuals. While chatbots are increasingly used for self-disclosure, the impact of a chatbot's framing on users' self-disclosure remains under-explored. We investigated how a chatbot's description of its relationship with users, particularly in terms of ephemerality, affects self-disclosure. Specifically, we compared a Familiar chatbot, presenting itself as a companion remembering past interactions, with a Stranger chatbot, presenting itself as a new, unacquainted entity in each conversation. In a mixed factorial design, participants engaged with either the Familiar or Stranger chatbot in two sessions across two days, with one conversation focusing on Emotional- and another Factual-disclosure. When Emotional-disclosure was sought in the first chatting session, Stranger-condition participants felt more comfortable self-disclosing. However, when Factual-disclosure was sought first, these differences were replaced by more enjoyment among Familiar-condition participants. Qualitative findings showed Stranger afforded anonymity and reduced judgement, whereas Familiar sometimes felt intrusive unless rapport was built via low-risk Factual-disclosure.
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