研究专家如何理解集成流程模型，提升业务规则与流程整合效率。
How Do Experts Make Sense of Integrated Process Models?
- 结合眼动追踪与语言报告，分析专家在信息搜寻与处理中的行为模式。
- 发现个性化支持能显著提升专家理解集成模型的效率与准确性。
- 适用于流程设计、业务分析及系统开发人员优化模型交互体验。
多种集成建模方法被提出，以实现业务流程逻辑与相关业务规则的统一表达，解决流程模型与规则分开文档带来的问题。本研究探讨专家流程工作者如何理解此类集成建模所呈现的信息。通过结合言语协议分析与眼动追踪指标，揭示了在意义建构的主要阶段——信息搜寻与信息处理中，用户行为的细微特征。基于对专家在集成流程与规则任务中表现的研究，我们提供了关于意义建构实践的深入见解，并为改进业务流程与规则整合方法的发展指明方向。研究强调，提供个性化支持机制对于提升流程知识工作者意义建构的效能与效率至关重要。
原文摘要 · Abstract (English)
A range of integrated modeling approaches have been developed to enable a holistic representation of business process logic together with all relevant business rules. These approaches address inherent problems with separate documentation of business process models and business rules. In this study, we explore how expert process workers make sense of the information provided through such integrated modeling approaches. To do so, we complement verbal protocol analysis with eye-tracking metrics to reveal nuanced user behaviours involved in the main phases of sensemaking, namely information foraging and information processing. By studying expert process workers engaged in tasks based on integrated modeling of business processes and rules, we provide insights that pave the way for a better understanding of sensemaking practices and improved development of business process and business rule integration approaches. Our research underscores the importance of offering personalized support mechanisms that increase the efficacy and efficiency of sensemaking practices for process knowledge workers.
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